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- Tasks: Lead the implementation of CRM systems and enhance customer experience.
- Company: Join Westmorland and Furness Council, a forward-thinking organisation driving digital transformation.
- Benefits: Enjoy a competitive pension, enhanced leave, and various perks and discounts.
- Why this job: Be part of a dynamic team shaping the future and making a real impact.
- Qualifications: Looking for skilled individuals with experience in CRM implementation and stakeholder management.
- Other info: This is a newly created, time-limited position with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re excited to announce a range of new opportunities across all areas of our Digital Innovation Team. As we embark on an ambitious journey of digital transformation, there’s never been a better time to get involved.
We’re lookingfor talented individuals to help shape the future of our organisation.
Come be a part of a dynamic, forward-thinking team that’s driving real change.
We are looking for a skilled and drivenCRM Delivery Managerto join ourDigital Innovation Teamand play a key role in the implementation and consolidation of our CRM and digital platforms.
Thisnewly created, time-limited postwill lead the deployment and integration of Customer Relationship Management (CRM) systems into the Council’s business infrastructure.
Who we are looking for…
As CRM Delivery Manager, you will oversee the full lifecycle of CRM implementation, from initial planning through to execution. You will ensure that the CRM system meets the business needs and integrates seamlessly with line-of-business applications. Working closely with stakeholders, you will deliver a solution that enhances the customer experience and supports broader service transformation goals.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
If you have any queries about this role or would like an informal chat about this opportunity, then please contact Lynne DavidsonLynne.Davidson@cumbria.gov.uk.
Application and Interview information
Closing date: 14th September 2025
To apply please click theApply Nowlink below.
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CRM Delivery Manager - WMF2195e employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Delivery Manager - WMF2195e
✨Tip Number 1
Familiarise yourself with the latest CRM technologies and trends. Understanding the tools and platforms currently in use will not only help you during the interview but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the digital innovation and CRM space. Attend relevant webinars or local meetups to connect with others who may have insights into the role or the organisation, which can give you an edge.
✨Tip Number 3
Prepare to discuss specific examples of past CRM implementations you've managed. Highlighting your experience with stakeholder engagement and project management will showcase your suitability for the role.
✨Tip Number 4
Research Westmorland and Furness Council's current digital initiatives. Being knowledgeable about their ongoing projects and how your role as a CRM Delivery Manager can contribute will impress the interviewers.
We think you need these skills to ace CRM Delivery Manager - WMF2195e
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and essential criteria for the CRM Delivery Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in CRM implementation and digital transformation. Use specific examples to demonstrate your achievements and how they relate to the role.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Highlight your understanding of the CRM systems and your ability to work with stakeholders to enhance customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at North Yorkshire Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a CRM Delivery Manager. Be prepared to discuss how your skills and experiences align with the role, particularly in CRM implementation and stakeholder management.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to oversee CRM projects. Highlight any successful implementations you've led and how they improved customer experience or business processes.
✨Engage with Stakeholders
Since the role involves working closely with stakeholders, be ready to discuss your approach to stakeholder engagement. Share examples of how you've effectively communicated and collaborated with different teams to achieve project goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's digital transformation journey and the specific challenges they face with their CRM systems. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
