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- Tasks: Act as a strategic interface between technology services and the wider organisation.
- Company: Join North Yorkshire Council, a forward-thinking organisation dedicated to excellent public service.
- Benefits: Enjoy flexible working, enhanced holidays, and a great pension scheme.
- Other info: Hybrid working available with opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact by aligning technology with business priorities and driving transformation.
- Qualifications: Experience in business relationship management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Business Relationship Manager (BRM) to act as a strategic interface between Technology Services and the wider organisation. This role is critical in ensuring that technology services are aligned to business priorities, support organisational transformation, and deliver measurable public value. You will work closely with senior leaders, service managers, and technology teams to understand business needs, shape demand, and translate strategic objectives into clear, prioritised technology outcomes. This is an influential role requiring strong stakeholder engagement, commercial awareness, and a deep understanding of how technology can enable high‑quality, efficient public services.
About the council: The largest County in the country North Yorkshire includes stunning coastlines, national parks, market towns and is a beautiful place to live and work. The council is forward thinking and passionate about providing excellent service to its residents and tourists. The Technology service plays a vital role in supporting the organisation and is driving forward to be the most innovative and high performing technology provider.
Job Summary: You will act as the primary technology relationship lead for designated directorates or service areas, building strong, trusted relationships with senior stakeholders across the organisation. By developing a clear understanding of business strategies, challenges, and priorities, you will ensure these are accurately reflected in technology roadmaps and investment plans, helping services make informed decisions about how technology can best support their objectives. Working collaboratively with delivery teams, you will lead demand management, shaping, challenging, and prioritising requests for technology change to ensure focus on value and outcomes. You will translate business requirements into clear, achievable deliverables, support the development of business cases and benefits realisation plans, and ensure solutions are sustainable, secure, and compliant with governance and regulatory requirements. Acting as a key communication conduit, you will keep stakeholders informed of progress and risks while championing continuous improvement on the use of technology.
Experience / Qualifications: Proven experience in a business relationship management, service management, or senior stakeholder engagement role, ideally within technology or digital services. Strong understanding of how technology enables organisational strategy and service delivery. Experience working with senior leaders to shape priorities and influence decision‑making. Excellent communication skills, with the ability to translate technical concepts into clear business language. Experience of managing competing demands and balancing strategic and operational needs. Understanding of governance, assurance, and value‑for‑money considerations in a public sector context.
What we can offer: Excellent employer defined pension scheme, enhanced holidays, flexible working to help you thrive at home as well as work, salary sacrifice car, cycle and technology, childcare schemes, package of ‘Everybody Benefits’ shopping vouchers, discounts and more.
The role offers Hybrid Working, with expectation to attend offices in North Yorkshire when required including County Hall Northallerton.
For further information contact Jon Learoyd on 01609 536389 or email jon.learoyd@northyorks.gov.uk.
Business Relationship Manager employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local meetups related to technology and public services. Building relationships with people in the industry can open doors and give you insights into unadvertised opportunities.
✨Tip Number 2
Prepare for interviews by researching the organisation's recent projects and challenges. This will help you tailor your responses and show how your skills align with their needs, especially in terms of technology enabling high-quality public services.
✨Tip Number 3
Practice your communication skills! As a Business Relationship Manager, you'll need to translate technical jargon into business language. Role-play with a friend or mentor to get comfortable explaining complex concepts clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Business Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in business relationship management and technology services. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills: Since this role involves translating technical concepts into business language, it’s crucial to demonstrate your communication prowess. Use clear, concise language in your application and provide examples of how you've effectively engaged with stakeholders in the past.
Highlight Your Strategic Thinking: We’re looking for someone who can shape priorities and influence decision-making. In your application, share specific instances where you’ve successfully aligned technology initiatives with business strategies or helped drive organisational transformation.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at North Yorkshire Council
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they interact with technology services. This will help you demonstrate your ability to build strong relationships and align technology with business priorities.
✨Speak Their Language
Practice translating technical jargon into clear business language. During the interview, showcase your communication skills by explaining how technology can solve specific business challenges. This will show that you can bridge the gap between tech and business needs.
✨Showcase Your Experience
Prepare examples from your past roles where you've successfully managed stakeholder engagement or influenced decision-making. Highlight how you balanced competing demands and delivered value through technology solutions, as this aligns perfectly with the role's requirements.
✨Emphasise Continuous Improvement
Be ready to discuss how you champion continuous improvement in technology use. Share ideas on how you would keep stakeholders informed of progress and risks, and how you would ensure that technology solutions are sustainable and compliant with governance standards.