At a Glance
- Tasks: Assist in billing and collecting Council Tax and Business Rates while engaging with customers.
- Company: Join North Yorkshire Councils, dedicated to serving a diverse community with inclusive services.
- Benefits: Enjoy a local government pension, employee discounts, travel loans, and wellbeing support.
- Other info: Part-time options available for the right candidate; apply by 10 September 2025.
- Why this job: Make a real impact in your community while developing valuable skills in customer service and legislation.
- Qualifications: Strong customer service skills, good communication, and basic knowledge of Council Tax and Business Rates required.
The predicted salary is between 29064 - 31537 € per year.
Salary: £29,064- £31,537
Grade: G
Contract: Permanent
Hours: Full Time (part time considered for the right candidate)
Location: Scarborough, North Yorkshire
Our team…
The Revenues service forms part of the larger customer focused Customer, Revenues & Welfare and Benefits service. The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax and Business Rates due to the local authority to enable it to deliver services to residents.
Role summary…
As a Revenues Officer you will assist in maximising the revenue generated from the accurate billing and collection of Council Tax and Business Rates. You would be expected to engage with customers and service users on a regular basis, understand and correctly interpret policies, procedures and legislation and be able to identify the needs/requirements of customers which could be of a sensitive or complex nature.
As a Business Rate and Valuation specialist you would also be involved in ensuring the accuracy of the Council Tax and Non-Domestic Rate lists.
Duties and responsibilities…
· Effectively manage customer enquiries. These could be face to face, over the telephone or electronically.
· To understand the legislation, policies and procedures relevant to the service to ensure accurate information is given to customers.
· Maintain and complete accurate customer records to allow the accurate billing and collection of charges.
· You will be required to communicate effectively with a wide range of customers and challenge information provided, when appropriate, in a professional manner.
· Manage your individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy and collection rates are met.
· Assist with the discovery of new properties and changes to existing hereditaments to accurate maintain the Council Tax and Non-Domestic Rate lists.
What you will bring…
Experience/Qualifications
· Strong customer service experience, with the ability to have difficult conversations and manage customer complaints professionally and appropriately.
· Excellent communication skills in all areas, with the ability to remain firm yet empathetic recognising and understanding the feelings and concerns of others.
· Highly motivated and not easily discouraged, working within a pressured environment.
· A basic knowledge of Council Tax and Business Rates and the role of the Valuation Office.
· The ability to understand legislation and guidance, with a commitment to personal learning.
· To be able to plan, prioritise and organise your workload to meet the needs of the team and ensure all deadlines met.
· Good computer literacy skills.
What we Offer…
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
· a local government pension scheme with 18.1% employer contribution
· salary sacrifice schemes
· employee discount benefits including shopping, supermarkets, gym discounts and more!
· travel loans
· Health Assured – confidential help and support for your wellbeing
Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.
Contact and apply…
For more information please contact joanne.deighton@northyorks.gov.uk (Business Rates & Valuation Manager) or heather.veitch@northyorks.gov.uk (Business Rates & Valuation Team Leader)
Key Dates:
Closing Date: 10 September 2025
Interviews: 19 September 2025
Key Documents:
Job description.pdf
Total Rewards Brochure
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Business Rates and Valuation Revenues Officer in Scarborough employer: North Yorkshire Council
As a Business Rates and Valuation Revenues Officer with North Yorkshire Council, you will join a dedicated team focused on delivering essential services to the community in Scarborough. The council offers a supportive work culture that values diversity and personal growth, alongside a competitive benefits package including a generous pension scheme and employee discounts. This role not only provides meaningful engagement with residents but also fosters professional development in a dynamic local government environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Rates and Valuation Revenues Officer in Scarborough
✨Tip Number 1
Familiarise yourself with the relevant legislation and policies surrounding Council Tax and Business Rates. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can prepare you for handling difficult conversations and managing complaints, which are crucial aspects of the Revenues Officer position.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, giving you a clearer picture of what to highlight during your application process.
✨Tip Number 4
Demonstrate your ability to work under pressure by preparing examples from your past experiences where you successfully met deadlines or managed a heavy workload. This will show that you can thrive in a fast-paced environment.
We think you need these skills to ace Business Rates and Valuation Revenues Officer in Scarborough
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Business Rates and Valuation Revenues Officer position, so you can tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise your customer service experience and any relevant knowledge of Council Tax and Business Rates. Provide specific examples of how you've managed difficult conversations or complaints in a professional manner.
Showcase Communication Skills:Since effective communication is crucial for this role, ensure that your application reflects your strong communication skills. Use clear and concise language, and consider including examples of how you've successfully communicated with diverse customers.
Demonstrate Motivation and Organisation:Mention your ability to work under pressure and manage your workload effectively. Highlight any experiences where you successfully met deadlines or key performance indicators, showcasing your motivation and organisational skills.
How to prepare for a job interview at North Yorkshire Council
✨Know Your Legislation
Familiarise yourself with the relevant legislation, policies, and procedures related to Council Tax and Business Rates. Being able to discuss these confidently will demonstrate your understanding of the role and its responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've effectively managed customer enquiries and complaints in the past. Highlight your ability to remain empathetic while being firm, as this is crucial for the position.
✨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and professionally. You may be asked to handle a mock customer interaction during the interview, so be ready to showcase your communication prowess.
✨Highlight Your Organisational Skills
Be prepared to discuss how you prioritise and manage your workload. Providing specific examples of how you've met deadlines and key performance indicators in previous roles will show that you can thrive in a pressured environment.
