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- Tasks: Provide top-notch admin support and engage with volunteers in a beautiful national park.
- Company: Join the North York Moors National Park Authority, dedicated to preserving stunning landscapes.
- Benefits: Enjoy a competitive salary, flexible hours, and generous annual leave.
- Other info: Flexible part-time role with opportunities for personal growth and development.
- Why this job: Make a real impact while working in a unique environment that values your contributions.
- Qualifications: Strong admin skills, customer service experience, and GCSEs in Maths and English.
The predicted salary is between 20420 - 21072 £ per year.
Located in Helmsley, North Yorkshire, the North York Moors National Park Authority helps to look after one of the most phenomenal parts of the British Isles. Filled with beautiful moorlands and fantastic woodland, the North York Moors is a unique area with a diversity of landscape and wildlife.
We are now looking for an Administrative Support Officer to join us on a permanent, part-time basis, working 30 hours per week, to suit the successful candidate.
The Benefits
- Salary of £20,420 - £21,072 for 30 hours/week (£25,185 - £25,989 FTE)
- 25 days annual leave, rising annually by one day to 30 days after five years service, plus public holidays (pro rata)
- Local Government Pension Scheme
This is an exciting opportunity for an organised administrator with strong customer service skills and experience supporting a busy team to join our dedicated organisation. You will enjoy the chance to utilise your experience and support meaningful work that helps look after one of the most phenomenal parts of the British Isles. This part-time role offers the benefit of greater flexibility, with 30 hours per week arranged to suit you, meaning you can build your career while maintaining more time for other commitments, all within an organisation dedicated to protecting a truly unique landscape.
The Role
As an Administrative Support Officer, you will provide flexible, high-quality administrative and customer service support across our Corporate Services and the wider Authority. Initially supporting the Volunteering Team as a key service area, you will act as the central point of contact for volunteers, managing enquiries and supporting positive engagement. You will be responsible for maintaining the volunteer database, coordinating communications and newsletters, advertising volunteering opportunities, and supporting core volunteering processes such as payments, data management and stock coordination. You will help ensure systems and processes are followed, accurate and well-maintained.
Additionally, you will:
- Provide clear information and signposting to volunteers and customers
- Collect, maintain and report service-related data
- Assist with surveys, feedback collection and basic analysis
- Ensure compliance with organisational policies and procedures
About You
To be considered as an Administrative Support Officer, you will need:
- Experience providing administrative support to a busy team
- Experience managing a varied workload of administrative tasks and prioritising to meet deadlines
- Experience maintaining accurate records and systems and handling personal and confidential information appropriately
- Strong interpersonal and customer service skills
- Excellent organisational skills
- At a minimum, GCSEs (or equivalent), including Maths and English
The closing date for this role is 23.59 on Monday 4th May 2026. Interviews are to be held on Tuesday 26th May 2026.
Administrative Support Officer (Volunteering Team) employer: North York Moors National Park Authority
Contact Detail:
North York Moors National Park Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Support Officer (Volunteering Team)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the North York Moors National Park Authority. A friendly chat can lead to insider info about the role and even a recommendation.
✨Tip Number 2
Prepare for the interview by researching the organisation. Understand their mission and values, especially how they support volunteers. This will help you show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to administrative support. Think about your past experiences and how they relate to the skills they're looking for, like customer service and organisation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the North York Moors National Park Authority family.
We think you need these skills to ace Administrative Support Officer (Volunteering Team)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Administrative Support Officer. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills: Since this role is all about keeping things organised, don’t forget to showcase your organisational skills in your application. Share examples of how you've managed tasks or projects effectively in the past.
Highlight Customer Service Experience: As you'll be the go-to person for volunteers, it's crucial to demonstrate your strong customer service skills. We love hearing about times you've gone above and beyond to help others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our dedicated organisation!
How to prepare for a job interview at North York Moors National Park Authority
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Support Officer. Familiarise yourself with the tasks mentioned in the job description, like managing volunteer databases and coordinating communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accurate records, as these are key aspects of the job.
✨Prepare for Customer Service Scenarios
As you'll be the central point of contact for volunteers, think about how you would handle various customer service situations. Prepare to share specific examples of how you've provided exceptional support in previous roles, focusing on your interpersonal skills and ability to resolve issues effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you. Consider asking about the team dynamics, the types of volunteering opportunities available, or how success is measured in this position.