At a Glance
- Tasks: Deliver exceptional customer service on the Pullman Dining Train and assist in food preparation.
- Company: Join the North Yorkshire Moors Railway, a heritage railway with a passion for preserving history.
- Benefits: Enjoy 22 days annual leave, free travel, discounts, and an Employee Assistance Programme.
- Other info: Flexible shifts with opportunities for growth in a supportive team environment.
- Why this job: Be part of a unique dining experience while working in stunning surroundings.
- Qualifications: Experience in fast-paced hospitality and a passion for customer service.
The predicted salary is between 18883 - 18883 £ per year.
Team: Catering / North Yorkshire Pullman.
Location: Based in Grosmont, Whitby.
Salary: £18,883.80 per annum
About the Role
Hours of work are based on 1404 annualised hours. You will be required to work longer hours during the operating season (March to November) to deliver the annual North Yorkshire Pullman dining services and less during our closed winter period. The North Yorkshire Pullman dining train operates 4 lunchtimes per week (includes weekends & 6 evening shifts this season), you will work 5 shifts per week, usually including 4 days per week, front of house on the Pullman Dining Train and 1 day in a tearoom/Onboard Catering Steward. Shifts will be worked across the catering departments during winter operating at either Grosmont or Pickering Station.
Do you have experience working in a fast-paced hospitality environment? Are you interested in delivering exceptional customer service? Would you like to join our elite North Yorkshire Pullman team offering a first-class dining experience to our customers?
About Us
The North Yorkshire Moors Railway (NYMR) is one of the world’s greatest heritage railways, operating 24 miles of track through the stunning North York Moors National Park. As a registered charity, our mission is to inspire all generations by preserving our rich industrial, cultural and natural heritage. We are looking for talented individuals who share our passion and want to be part of something truly special.
You Will
- Assist the Pullman Train Manager in successfully delivering the calendar of the Pullman services in a fast paced, catering environment (including weekends).
- Deliver exceptional customer service, serving the Pullman Dining passengers & Tea Room customers and passengers of the NYMR.
- Assist with the preparation and service of food and beverages.
- Maintain the cleanliness of all areas of the Pullman Dining Train.
- Be aware of good Health & Safety compliance requirements and working practices.
- 1 shift per week will be worked in either a Tea Room, Onboard Catering, Cleaning or assisting the Chef in the Kitchen.
22 days annual leave per year - pro rata for part-time/part-year. Access to an Employee Assistance Programme for you and your immediate family. Free standard travel on NYMR. Discounts in NYMR shops and tearooms. Free Car Parking at NYMR car parks whilst you are on duty and more...
NYMR is committed to equality of opportunity and welcomes applications from all sections of the community. We are committed to safeguarding and promoting the welfare of all those who engage with us.
Food & Beverage Assistant - Permanent in Whitby employer: North York Moors Historical Railway Trust
The North Yorkshire Moors Railway (NYMR) is an exceptional employer, offering a unique opportunity to work in a stunning heritage setting while delivering high-quality dining experiences on the Pullman Dining Train. With a strong commitment to employee well-being, NYMR provides generous benefits including 22 days of holiday, enhanced maternity pay, and free travel on its services, all within a supportive and inclusive work culture that values passion for food and service excellence. Join us in preserving our rich heritage while enjoying opportunities for personal and professional growth in a vibrant team environment.
Contact Details:
North York Moors Historical Railway Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant - Permanent in Whitby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like North York Moors Historical Railway Trust. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to North York Moors Historical Railway Trust
Don't be shy about reaching out to North York Moors Historical Railway Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Assistant - Permanent in Whitby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about North York Moors Historical Railway Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at North York Moors Historical Railway Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
