At a Glance
- Tasks: Assist in food preparation and deliver exceptional customer service in a vibrant tearoom.
- Company: Join a friendly team at one of Britain’s most popular Heritage Railways.
- Benefits: Earn £13.45 per hour, enjoy 22 days annual leave, and access discounts and free travel.
- Other info: Flexible shifts available until November 2026 with great career development opportunities.
- Why this job: Be part of a fun environment while making visitors' experiences unforgettable.
- Qualifications: Experience in fast-paced catering and a passion for customer service.
The predicted salary is between 27800 - 27800 £ per year.
Location: Based in Pickering Station, Pickering.
Contract: Seasonal.
Salary: We are a Real Living Wage Employer - Hourly Rate £13.45 (over 18).
About the Role
We are looking for someone to cover 2‑3 shifts per week to include weekends. Approx 8‑18 hours per week (additional hours may be available if required). Age 17+. Our main Season operates until 1st November 2026. This is a Fixed Term post until 1st November 2026.
Do you have experience working in a fast-paced catering environment? Are you interested in delivering exceptional customer service? Would you like to join our friendly Tearoom Team, offering a first‑class visitor experience to our customers, whilst working at one of Britain’s most popular Heritage Railways? Yes… Then this could be the job for you!
You Will
- Assist in all aspects of food preparation and service to visitors and working members of the NYMR in a friendly, professional & profitable manner.
- Maintain the cleanliness of the premises, to clean and wipe tables & keep the tearoom clean and well stocked.
- Follow all health & safety procedures, ensuring good food hygiene practices are adhered to at all times, ensuring the tearoom retains its level 5 food standard rating.
22 days annual leave per year - pro rata for part-time/part-year.
Access to an Employee Assistance Programme for you and your immediate family.
Free standard travel on NYMR.
Discounts in NYMR shops and tearooms.
Free Car Parking at NYMR car parks whilst you are on duty.
Pickering Tearoom Assistant - Seasonal employer: North York Moors Historical Railway Trust
Join our vibrant team at Pickering Station, where we pride ourselves on creating a welcoming atmosphere for both staff and visitors. As a Real Living Wage Employer, we offer competitive pay, generous annual leave, and unique perks like free travel on the NYMR and discounts in our shops and tearooms. With a focus on exceptional customer service and a commitment to employee well-being, this seasonal role provides an excellent opportunity for personal growth and a rewarding work experience in one of Britain's most cherished heritage locations.
Contact Details:
North York Moors Historical Railway Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pickering Tearoom Assistant - Seasonal
✨Tip Number 1
Get to know the team! If you can, pop into the tearoom before applying. Chat with the staff and get a feel for the vibe. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Show off your customer service skills! When you get the chance to chat with the hiring team, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about real experiences!
✨Tip Number 3
Be flexible with your availability. Since this is a seasonal role, let them know you're open to covering shifts, especially weekends. It shows you're committed and ready to jump in when needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes it easier for us to keep track of all the awesome candidates like you!
We think you need these skills to ace Pickering Tearoom Assistant - Seasonal
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love delivering exceptional customer service. Share any relevant experiences that highlight your ability to create a friendly atmosphere, especially in a fast-paced environment like ours.
Highlight Relevant Experience:Make sure to mention any previous roles you've had in catering or hospitality. We want to see how your background aligns with the responsibilities of the Pickering Tearoom Assistant position, so don’t hold back on those details!
Keep It Clean and Professional:Just like we maintain high standards in our tearoom, your application should be neat and well-organised. Use clear language and check for any spelling or grammar mistakes before hitting send. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at one of Britain’s most popular Heritage Railways!
How to prepare for a job interview at North York Moors Historical Railway Trust
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Tearoom Assistant and think about how your past experiences in fast-paced catering environments can relate to this position.
✨Show Off Your Customer Service Skills
This role is all about delivering exceptional customer service. Prepare examples of how you've gone above and beyond for customers in previous jobs. Be ready to discuss how you would handle difficult situations or complaints in a friendly and professional manner.
✨Be Ready for Practical Questions
Expect questions that assess your knowledge of food hygiene and health & safety procedures. Brush up on these topics so you can confidently explain how you would maintain cleanliness and adhere to food standards in the tearoom.
✨Bring Your Enthusiasm
The team is looking for someone who’s not just qualified but also genuinely excited about the role. Show your passion for working in a heritage environment and your eagerness to contribute to a first-class visitor experience. A positive attitude can really set you apart!
