At a Glance
- Tasks: Serve refreshments and deliver top-notch customer service on our scenic trains.
- Company: Join the North Yorkshire Moors Railway, a stunning heritage railway.
- Benefits: Enjoy free travel, discounts, and 22 days annual leave pro rata.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Be part of a passionate team preserving cultural heritage while making a difference.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 10 - 12 £ per hour.
Do you have experience working in a fast-paced hospitality environment?
Are you interested in delivering exceptional customer service?
Would you like to join our elite North Yorkshire Moors Railway catering team?
You will provide an onboard refreshment service to passengers onboard our trains at the North Yorkshire Moors Railway.
Maximising sales and serving customers in a polite and professional manner.
About Us
The North Yorkshire Moors Railway (NYMR) is one of the world’s greatest heritage railways, operating 24 miles of track through the stunning North York Moors National Park.
As a registered charity, our mission is to inspire all generations by preserving our rich industrial, cultural and natural heritage.
We are looking for talented individuals who share our passion and want to be part of something truly special.
- You Will
- Deliver exceptional customer service, serving customers and passengers refreshments onboard the train services.
- Maintain the cleanliness of all areas.
- Be aware of good Health & Safety compliance requirements and working practices.
- Clear tables and keep carriages clean during services.
- Ensure the trolley / buffet cars are stocked up at the end of the day ready for the following service.
- Responsible for handling money and and completing weekly takings sheets.
- Record all complimentary drinks.
- Assist with deliveries, stock control and ordering when necessary.
Experience
- Previous experience in a customer facing role
- Numerically Literate
- Over 18 - due to the selling of alcohol
- Excellent customer and communication skills.
- 22 days annual leave per year - pro rata for part-time/part-year.
- Access to an Employee Assistance Programme for you and your immediate family.
- Free standard travel on NYMR.
- Discounts in NYMR shops and tearooms.
- Free Car Parking at NYMR car parks whilst you are on duty and more…
NYMR is committed to equality of opportunity and welcomes applications from all sections of the community.
We are committed to safeguarding and promoting the welfare of all those who engage with us.
Our Values
Care
People matter to us. We support one another with kindness, respect, diversity and inclusion.
Engage
We share our passion, skills and knowledge to connect with our team and communities.
Inspire
We create a positive environment where people can contribute, grow and make a difference.
Adapt
We embrace change to be innovative, resilient, relevant and sustainable.
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Contact Details:
North York Moors Historical Railway Trust Recruitment Team
