At a Glance
- Tasks: Assist in delivering exceptional dining experiences on the North Yorkshire Pullman train.
- Company: Join the North Yorkshire Moors Railway, a heritage railway with a passion for preserving history.
- Benefits: Enjoy competitive pay, annual leave, free travel, and discounts at our shops and tearooms.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a unique team that creates memorable experiences for customers in a stunning setting.
- Qualifications: Experience in fast-paced hospitality and a passion for customer service.
The predicted salary is between 20982 - 20982 £ per year.
Team: Catering / North Yorkshire Pullman. Location: Based in Grosmont, Whitby. Salary: £20,982 per annum, based on 1560 annualised hours.
About the Role
Hours of work are based on 1560 annualised hours. You will be required to work longer hours during the operating season (March to November) to deliver the annual North Yorkshire Pullman dining services and less during our closed winter period. The North Yorkshire Pullman dining train operates 4 lunchtimes per week (includes weekends & 6 evening shifts this season), you will work 5 shifts per week including 1 day in tearoom/kitchen/cleaning. Additional shifts will be worked across the catering departments during winter operating at either Grosmont or Pickering Station.
Do you have experience working in a fast-paced hospitality environment? Are you interested in delivering exceptional customer service? Would you like to join our elite North Yorkshire Pullman team offering a first-class dining experience to our customers?
About Us
The North Yorkshire Moors Railway (NYMR) is one of the world’s greatest heritage railways, operating 24 miles of track through the stunning North York Moors National Park. As a registered charity, our mission is to inspire all generations by preserving our rich industrial, cultural and natural heritage. We are looking for talented individuals who share our passion and want to be part of something truly special.
You Will
- Assist the Pullman Train Manager in successfully delivering the calendar of the Pullman services in a fast paced, catering environment (including weekends).
- Deliver exceptional customer service, serving the Pullman Dining passengers & Tea Room customers and passengers of the NYMR.
- Assist with the preparation and service of food and beverages.
- Maintain the cleanliness of all areas of the Pullman Dining Train.
- Be aware of good Health & Safety compliance requirements and working practices.
- 1 shift per week will be worked in either a Tea Room, Onboard Catering, Cleaning or assisting the Chef in the Kitchen.
22 days annual leave per year - pro rata for part-time/part-year. Access to an Employee Assistance Programme for you and your immediate family. Free standard travel on NYMR. Discounts in NYMR shops and tearooms. Free Car Parking at NYMR car parks whilst you are on duty and more...
Please read the Job Profile before completing the application form and then send it to hr@nymr.co.uk before the advertised closing date. Closing Date: We will close the application should a suitable applicant be found.
NYMR is committed to equality of opportunity and welcomes applications from all sections of the community. We are committed to safeguarding and promoting the welfare of all those who engage with us.
Our Values
- Care: People matter to us. We support one another with kindness, respect, diversity and inclusion.
- Engage: We share our passion, skills and knowledge to connect with our team and communities.
- Inspire: We create a positive environment where people can contribute, grow and make a difference.
- Adapt: We embrace change to be innovative, resilient, relevant and sustainable.
Catering Assistant - Permanent in Grosmont employer: North York Moors Historical Railway Trust
The North Yorkshire Moors Railway is an exceptional employer, offering a unique opportunity to work in a stunning heritage environment while delivering first-class dining experiences. With a strong commitment to employee well-being, you will enjoy benefits such as 22 days of annual leave, free travel on the railway, and discounts at our shops and tearooms. Our inclusive work culture fosters personal growth and teamwork, making it a rewarding place for those passionate about hospitality and customer service.
Contact Details:
North York Moors Historical Railway Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Catering Assistant - Permanent in Grosmont
✨Tip Number 1
Get to know the company! Research the North Yorkshire Moors Railway and its values. When you understand what they stand for, you can tailor your approach and show how you fit into their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can give you insider info and might just land you a recommendation when you apply.
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality and customer service. Think about your past experiences and how they relate to the role of a Catering Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the NYMR family.
We think you need these skills to ace Catering Assistant - Permanent in Grosmont
Some tips for your application 🫡
Read the Job Profile Carefully:Before you dive into your application, make sure to read the job profile thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to match our needs.
Show Off Your Experience:We want to see your experience in fast-paced hospitality environments! Highlight any relevant roles you've had and how they’ve prepared you for this position. Don’t be shy about sharing your customer service successes!
Be Yourself:Let your personality shine through in your application! We’re looking for passionate individuals who can connect with our team and customers. A bit of your unique flair can go a long way in making your application stand out.
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need right there to help you along the way.
How to prepare for a job interview at North York Moors Historical Railway Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Catering Assistant. Familiarise yourself with the North Yorkshire Pullman dining services and think about how your previous experience in fast-paced hospitality can contribute to delivering exceptional customer service.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
✨Demonstrate Team Spirit
The North Yorkshire Pullman team thrives on collaboration. Be prepared to discuss how you work well in a team environment, especially in high-pressure situations. Share stories that illustrate your ability to support colleagues and contribute positively to a team dynamic.
✨Emphasise Health & Safety Awareness
Since the role involves food preparation and service, it's important to show your understanding of health and safety compliance. Brush up on relevant practices and be ready to discuss how you ensure cleanliness and safety in a catering environment.
