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For Companies At a Glance
- Tasks: Welcome customers, manage bookings, and support the service team in a fast-paced environment.
- Company: Join North West Trucks, a leading commercial vehicle operation with a customer-focused team.
- Benefits: Competitive salary, pension contributions, career development, and employee discounts.
- Other info: Enjoy a vibrant work culture with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your career in a supportive and dynamic workplace.
- Qualifications: Strong customer service and admin skills; experience in reception or the motor trade is a plus.
The predicted salary is between 28752 - 28752 £ per year.
Join North West Trucks and become part of a professional, customer-focused team supporting one of the region's leading commercial vehicle operations. We are looking for an organised and enthusiastic Service Receptionist / Administrator to join our busy depot in Northwich. This is a fantastic opportunity for someone with strong customer service and administrative skills who enjoys working in a fast-paced environment.
Working Hours: Monday to Friday, 8.00 am to 5.30 pm or 7.00 am to 4.30 pm, Saturday morning on a rota basis, paid at overtime rate, 1 hour lunch break (unpaid).
Salary: £28,752.10 per annum
Key Responsibilities:
- Greeting customers and handling service enquiries professionally.
- Booking vehicles into the workshop and managing service schedules.
- Liaising with workshop staff and keeping customers updated on progress.
- Processing job cards, invoices, and service documentation.
- Answering telephone calls and responding to emails.
- Maintaining accurate records and supporting the service department administration.
- Delivering excellent customer service at all times.
Ideally, we are looking for:
- Previous experience in administration, reception, or customer service.
- Excellent communication and organisational skills.
- Confident using computer systems and Microsoft Office.
- Ability to work well under pressure and manage multiple tasks.
- A positive, team-focused attitude.
- Experience within the motor trade or commercial vehicle industry is beneficial but not essential.
In return we'll offer:
- Pension with North West Trucks contribution
- Career development opportunities
- Qualified Mental Health First Aiders
- Free will writing service
- Free mortgage advice service
- Free eye tests for VDU users
- Cycle to work scheme
- Credit Union at work
- On-site parking (Site Specific)
- Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
About Us:
At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance. Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations. If you're ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family. Don't miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!
Receptionist Administrator in Northwich employer: North West Trucks
Contact Detail:
North West Trucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Administrator in Northwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on North West Trucks. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role of a Receptionist Administrator. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you’re aiming to be the face of the company!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist Administrator in Northwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Receptionist Administrator role. Highlight your customer service and administrative skills, and don’t forget to mention any relevant experience in a fast-paced environment!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re a great fit for North West Trucks and how you can contribute to the team.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and colleagues, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at North West Trucks
✨Know the Company Inside Out
Before your interview, take some time to research North West Trucks. Understand their values, services, and what sets them apart in the commercial vehicle industry. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Receptionist Administrator, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle enquiries professionally and keep clients updated, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
In a fast-paced environment like North West Trucks, being organised is crucial. Bring up specific instances where you successfully managed multiple tasks or schedules. You might even want to mention how you use tools or systems to stay on top of your workload.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or growth opportunities within North West Trucks. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.