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- Tasks: Engage with customers, manage vehicle maintenance schedules, and handle queries in a fast-paced environment.
- Company: Join North West Trucks, a leading DAF franchise committed to excellence in commercial vehicle service.
- Benefits: Enjoy perks like a pension scheme, free eye tests, and a Cycle To Work scheme.
- Why this job: Be part of a dynamic team that values customer service and offers career growth opportunities.
- Qualifications: No specific experience required; automotive knowledge is a plus, but enthusiasm and attention to detail are key.
- Other info: Work Monday to Friday with alternate Saturday mornings; salary starts at £26,000 per annum.
The predicted salary is between 20800 - 36400 £ per year.
We are delighted to offer an excellent opportunity to join the dynamic and growing team at North West Trucks as aService Advisor at our Wigan site.
This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you\’re passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you!
Working Hours: Monday to Friday 9.00 am to 5.00 pm, Alternate Saturday mornings at overtime, 30 minutes lunch (unpaid), i.e. 40 hours per week.
Salary: £26,000 per annum, depending on experience
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Key Responsibilities:
- Liaising with customers on site, via phone and email.
- Liaising with customers in regard to work being carried out on their vehicle.
- Sales and upsell of labour hours.
- Handle customer queries and complaints professionally.
- Liaise with workshop technicians to ensure timely updates and job completion.
- Planning and scheduling customers vehicles to coincide with their maintenance plan.
- Understand workshop efficiencies and the importance of loading the workshop diary correctly.
Ideally, we are looking for:
- Knowledge of automotive systems, understanding of vehicle basic layout desirable but not essential.
- Work independently or as a member of the team when necessary.
- Work in a busy, active, lively environment that can be challenging.
- Pay exceptional attention to detail.
- Follow manufacturer’s warranty guidelines and how to accurately apply them.
- Previous experience with Kerridge/PSA would be beneficial.
- High level of accuracy and attention to detail essential.
- Team player.
In return we’ll offer:
- Pension With North West Trucks Contribution
- Qualified Mental Health First Aiders
- Free Mortgage Advice Service
- Free Eye Tests For VDU Users
- Free Flu jabs if you are ineligible through the NHS
- Cycle To Work Scheme
- Credit Union At Work
- On-Site Parking (Site Specific)
About Us:
At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.
Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations. If you\’re ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family.
Don\’t miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!
Address: Stephens Way, Warrington Road Industrial Estate, Wigan, Wigan, WN3 6PQ
#J-18808-Ljbffr
Service Advisor - Wigan employer: North West Trucks Wigan
Contact Detail:
North West Trucks Wigan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Wigan
✨Tip Number 1
Familiarise yourself with the automotive industry, especially commercial vehicles. Understanding the basics of vehicle systems and maintenance will help you engage more effectively with customers and technicians during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled queries or complaints in previous roles. Highlighting your ability to remain calm and professional under pressure will demonstrate that you're a great fit for this fast-paced environment.
✨Tip Number 3
Research North West Trucks and their values. Being able to articulate why you want to work for them specifically, and how you align with their commitment to excellence, will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your teamwork experience. Since the role involves liaising with both customers and workshop technicians, demonstrating your ability to collaborate effectively will be crucial in your interview.
We think you need these skills to ace Service Advisor - Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Advisor role. Emphasise any customer service experience, knowledge of automotive systems, and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at North West Trucks and how your background makes you a great fit for their team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication abilities, and teamwork. Provide examples from your past experiences that demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at North West Trucks Wigan
✨Show Your Customer Service Skills
As a Service Advisor, you'll be the face of the company for customers. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Knowledge of Automotive Systems
While specific knowledge isn't essential, showing that you have a basic understanding of vehicle layouts and automotive systems can set you apart. Brush up on common vehicle issues and maintenance practices to discuss during the interview.
✨Emphasise Teamwork and Communication
This role requires liaising with both customers and workshop technicians. Be ready to discuss how you work effectively in a team and communicate clearly with different stakeholders. Share any relevant experiences that showcase your collaborative skills.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific scenarios, such as a difficult customer or a scheduling conflict. Think of examples from your past experiences that demonstrate your problem-solving abilities and attention to detail.
