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- Tasks: Engage with customers, manage vehicle services, and ensure top-notch service delivery.
- Company: Join North West Trucks, a leading name in the commercial vehicle industry.
- Benefits: Enjoy a competitive salary, pension contributions, and various health perks.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Customer-focused attitude and attention to detail are essential.
- Other info: Be part of a passionate team dedicated to excellence.
The predicted salary is between 26000 - 36400 £ per year.
We are delighted to offer an excellent opportunity to join the dynamic and growing team at North West Trucks as a Service Advisor at our Wigan site. This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you’re passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you!
Working Hours: Monday to Friday 9.00 am to 5.00 pm, Alternate Saturday mornings at overtime, 30 minutes lunch (unpaid), i.e. 40 hours per week.
Salary: £26,000 per annum, depending on experience.
Key Responsibilities:
- Liaising with customers on site, via phone and email.
- Liaising with customers in regard to work being carried out on their vehicle.
- Sales and upsell of labour hours.
- Handle customer queries and complaints professionally.
- Liaise with workshop technicians to ensure timely updates and job completion.
- Planning and scheduling customers vehicles to coincide with their maintenance plan.
- Understand workshop efficiencies and the importance of loading the workshop diary correctly.
Ideally, we are looking for:
- Knowledge of automotive systems, understanding of vehicle basic layout desirable but not essential.
- Work independently or as a member of the team when necessary.
- Work in a busy, active, lively environment that can be challenging.
- Pay exceptional attention to detail.
- Follow manufacturer’s warranty guidelines and how to accurately apply them.
- Previous experience with Kerridge/PSA would be beneficial.
- High level of accuracy and attention to detail essential.
- Team player.
In return we’ll offer:
- Pension With North West Trucks Contribution
- Qualified Mental Health First Aiders
- Free Mortgage Advice Service
- Free Eye Tests For VDU Users
- Free Flu jabs if you are ineligible through the NHS
- Cycle To Work Scheme
- Credit Union At Work
- On-Site Parking (Site Specific)
About Us: At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance. Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations. If you’re ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family. Don’t miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!
Service Advisor North West Trucks Wigan Salary: From £26,000.00 per year View Job & Apply employer: NORTH WEST TRUCK SERVICES LTD
Contact Detail:
NORTH WEST TRUCK SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor North West Trucks Wigan Salary: From £26,000.00 per year View Job & Apply
✨Tip Number 1
Get to know the company! Research North West Trucks and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about liaising with customers, think of examples from your past experiences where you've handled queries or complaints effectively. This will help you shine during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the North West Trucks family.
We think you need these skills to ace Service Advisor North West Trucks Wigan Salary: From £26,000.00 per year View Job & Apply
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our dynamic team at North West Trucks.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Service Advisor!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at North West Trucks.
How to prepare for a job interview at NORTH WEST TRUCK SERVICES LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive systems and vehicle layouts. Even if it's not essential, showing that you have a basic understanding can really impress the interviewers and demonstrate your enthusiasm for the role.
✨Customer Service Focus
Since this role is all about liaising with customers, think of examples from your past experiences where you've delivered exceptional service. Be ready to discuss how you handle queries and complaints professionally, as this will show you're a great fit for their customer-focused environment.
✨Show Your Team Spirit
North West Trucks values teamwork, so be prepared to talk about your experiences working in a team. Share specific instances where you collaborated effectively with others, especially in busy or challenging situations, to highlight your ability to thrive in a lively environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, the team you'll be working with, or the challenges they face. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
