Overview
Business Operations Officer role at North West Surrey Integrated Care Services (NICS). Closing date: 30 July 2026.
We are seeking a highly organised and self-motivated individual to support the day-to-day operational running of the organisation. Reporting directly to the Deputy Chief Operating Officer, the role has a wide-ranging remit including data, IT support, stock management, financial reporting, and governance.
Main duties
- Data and Assurance: Identify underperformance and support compliance with KPIs and quality standards.
- IT & Asset Support: EMIS access queries; act as the key link with the IT support provider and clinical system provider.
- Stock & Logistics: Devise procurement policies and assess stock levels.
- Fleet Management: Manage the NICS car fleet.
- Governance & Finance: Maintain the NICS website and coordinate stakeholder forums; support monthly ARRS claims to the ICB.
About us
North West Surrey Integrated Care Services (NICS) is a lead provider of innovative, responsive, and high-quality GP-linked primary care services. Our mission is to support our practices and patients by providing compassionate healthcare, working collaboratively with health providers across Surrey. We are inspired by our core values: "working together for our patients", "commitment to quality of care", "ensuring everyone counts", and "improving lives".
Our Vision, Mission and Values
Our Vision: To support our practices and patients by being a lead provider of innovative, responsive and high-quality GP-linked primary care services in North West Surrey, delivering equitable access to primary care services and improving the healthcare of our population.
Our Mission: To support our practices and their patients by providing high quality, responsive and compassionate health care services. We do this by working collaboratively with our practices and other health providers across Surrey.
Our Values: Our values are at the heart of everything that we do and inspire us. They guide our responsibilities and personal interaction with patients and with others: working together for our patients, commitment to quality of care, ensuring everyone counts and improving lives.
Job responsibilities
Job summary
The post holder will play a key role in supporting the operational running of the organisation. Reporting to the Deputy Chief Operating Officer, the role has a wide-ranging remit that encompasses data, reporting, assurance, car fleet management, supplies, website management, IT and asset management support, financial reporting and operational service line policies.
Data and Assurance: Compile, monitor and analyse performance data across the Federation's services. Identify underperformance or variation against contract and work with colleagues to mitigate shortfalls. Develop and maintain suitable dashboards and performance reporting systems in line with commissioner requirements. Support with compliance with KPIs, quality standards, and contractual deliverables.
IT and Asset Management Support: Be a key link between NICS and the IT support provider and clinical system provider. Provide first-line IT support to NICS employees and contractors including EMIS access, login issues, and wider system queries. Maintain and monitor an asset register for NICS IT hardware and software.
Stock and Inventory Management: Liaise with operational and clinical teams to understand stock levels. Devise and maintain a procurement policy and system that fits the needs of the organisation. Order clinical and administrative stock and supplies in a timely and cost-effective manner. Support operational teams in the compilation and review of policies. Maintain the NICS website content for staff, patients and practices. Support stakeholder engagement with coordination of the PCN Steering Group, locality meetings and other relevant forums.
Car Fleet Management: Support the Deputy COO and the Home Visiting team with the management of the NICS car fleet. Support the management accountant with the compilation and submission of the monthly ARRS claims to the ICB.
Reporting: Keep up to date with all NICS policies to ensure all incidents, complaints (verbal and written) and issues are reported effectively to the appropriate place.
Training: Ensure compliance with statutory and mandatory training is kept up to date in accordance with NICS policies. Inform the service manager of any training or development needs required to fulfil the role.
Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information. All such information is to be regarded as strictly confidential and divulged only to authorised persons in accordance with NICS policies and the protection of personal data.
Health & Safety: Implement and lead on health, safety and security as defined in NICS policies, infection control guidelines and published procedures. Ensure infection control and health and safety responsibilities are observed, training is up to date, and hazards are identified and mitigated. Maintain cleanliness and safe work environments, and undertake periodic infection control training (minimum annually).
Equality and Diversity: Support equality, diversity and rights of patients, carers and colleagues, recognizing rights and respecting privacy and dignity.
Communication: Recognise the importance of effective communication within the team and with patients and carers; adapt communication methods as needed.
Contribution to the implementation of services: Apply NICS policies, standards and guidance; discuss with team how policies affect work; participate in audits where appropriate.
Person Specification
Qualifications
- Good standard of education e.g GCSEs or equivalent including English and Maths
- Previous training in EMIS or other clinical systems
Experience
- Accuracy and attention to detail
- Flexible and adaptable to meet changing needs of the service
- Good team player
- Ability to work under own initiative
- Adhere to Confidentiality Code and Data Protection Regulations
- Awareness of operation processes within clinical or healthcare environments
- Training in EMIS or other clinical systems
- Evidence of relevant administrative healthcare related training
- Understanding of referral processes and laboratory results management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Employer name
North West Surrey Integrated Care Services
Contact Details:
North West Surrey Integrated Care Services Recruitment Team
