Operations & Accounts Co-ordinator in Wigan

Location: On-site – North West Seating Ltd

Contract Type: Full-time, Permanent

Schedule:

• Monday – Thursday: 8:00 am – 4:00 pm (with flexibility)
• Friday: 8:00 am – 1:30 pm (with flexibility)

Start Date: 2–4 weeks from offer

Salary: £28,000 - £30,000

About Us

We are North West Seating Limited, specialists in bespoke seating solutions for public service transport vehicles, alongside our high-quality refurbishment services. Our clients include major industry names such as Alexander Dennis, Wrightbus, Stagecoach, The Go-Ahead Group, and First Bus, with a continuously growing aftersales and refurbishment customer base. With decades of experience, we’ve helped shape many of the seat designs and structures seen on today’s buses through our technical expertise and trusted partnerships with operators and manufacturers.

As our business continues to grow, we are now looking to expand our team by adding an Operations & Accounts Co-ordinator to support both our office operations and accounts functions.

Role Overview

The Operations & Accounts Co-ordinator will work closely with our small, friendly office team to ensure the smooth running of daily operations and financial processes. You will assist in production scheduling, order processing, customer service, stock management, and financial administration — playing a vital role in supporting the company’s operational and commercial growth. This is a development role designed to progress into a senior position, offering the opportunity to learn the fundamentals of the business and grow within a supportive, people-focused environment.

Key Responsibilities

• Generate production worksheets and assist in creating daily and weekly production schedules.
• Process accounts, invoices, and payments using Sage or similar accounting software.
• Prepare and process prices, quotations, and sales orders.
• Work within the company’s future CRM system to maintain accurate customer and job records.
• Support day-to-day operations and administrative duties.
• Provide excellent customer service, handling enquiries via telephone and email professionally and efficiently.
• Manage stock levels, order replenishments, and liaise with suppliers.
• Assist with aftersales processes, including order processing, work sheet generation, and delivery coordination.
• Support Health & Safety administration and compliance activities.
• Collaborate with colleagues to develop ideas for process improvements and operational efficiency.

Essential Criteria

• Proven experience in an office or administrative role involving operations and/or accounts.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Experience using Sage (training can be provided) or similar accounting systems.
• Strong organisational and time-management skills, with attention to detail and accuracy.
• Excellent communication skills, both verbal and written.
• Demonstrated accountability, responsibility, and reliability in previous roles.
• Ability to work collaboratively in a small team and manage multiple tasks effectively.
• Positive, proactive attitude with an eagerness to learn and grow with the business.

Desirable Criteria

• Experience in accountancy or bookkeeping (e.g. processing invoices, reconciliations, or ledgers).
• Experience using CRM systems to manage customer data or sales workflows.
• Familiarity with stock management or inventory control processes.
• Knowledge of Health & Safety administration.
• Background in manufacturing, transport, or refurbishment industries.

Personal Qualities

We are looking for someone who demonstrates:

• Responsibility and ownership of their work
• Accountability for results and attention to detail
• Humility and openness to learning
• The ability to communicate clearly, concisely, and conscientiously
• A meticulous and methodical approach
• Responsiveness and adaptability in a dynamic environment

What We Offer

• 3–4 company social events per year (complimentary)
• Company pension scheme
• Cycle to Work scheme
• Free on-site parking
• Complimentary Monday breakfast
• Mentoring and personal development support
• Early finish every Friday
• A supportive, collaborative work environment where your voice is heard and your ideas are valued

How to Apply

To apply, please send your CV to george@northwestseating.co.uk with a short cover letter explaining why you are interested in the role and how your experience aligns with the position.