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- Tasks: Support the Pathology Quality Team with incident management and quality audits.
- Company: Join a leading healthcare organisation focused on quality improvement.
- Benefits: Flexible working, career development, and wellbeing programmes.
- Why this job: Gain hands-on experience while completing a Level 3 Quality Improvement Apprenticeship.
- Qualifications: A Levels or equivalent; no prior quality experience needed.
- Other info: Work across multiple sites with excellent training and growth opportunities.
The predicted salary is between 800 - 1400 £ per month.
A developmental opportunity has arisen for a motivated and enthusiastic individual to join the NWLP Quality team as a Band 4 Pathology Quality Support Officer. This is a substantive role where you will be expected to complete the Level 3 Quality Improvement Apprenticeship. The purpose of the apprenticeship role is to provide an opportunity to develop practical experience and skills whilst working as a member of our team.
You will be responsible for the administration of the incident management and Quality Management systems within NWLP, which will involve the reporting and following up of incidents, administration of Quality management software, preparing reports using quality data and carrying out audits of the quality management system across all sites and Pathology disciplines. This post will also require your involvement with any administrative tasks required by the quality team including minute taking. Previous experience in quality is not required for this post as full training will be given. We are a multisite organisation and you will work on a two weekly rota covering all 6 sites across NWLP.
Main duties of the job:- To deliver high quality support providing effective, confidential, administrative support on a day to day basis to the Pathology Quality Team.
- To deputise for the Senior Pathology Quality Support Officer as necessary.
- To monitor Pathology-related incidents reported on NWLP's incident reporting systems.
- To collate reports that enable monitoring of the functioning and effectiveness of Pathology incident and risk management.
- To review the laboratory department conformance with ISO15189 and other accreditation and regulatory requirements.
- To plan, carry out and document objective, multi-site internal audits as per the Pathology and Divisional internal audit schedules and procedures.
About us: Benefits include career development, flexible working, staff wellbeing programmes, staff awards and recognition scheme. We also have available benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
NWLP Induction: The NWLP induction will run on the first Monday of each month (provided it does not fall on a bank holiday) and includes laboratory training (for relevant laboratory roles). All new staff must attend the NWLP induction during their first week with NWLP.
For 2025/26, see below the start dates which you will be able to book once you have completed all your pre-employment checks:
- Monday 2 February 2026
- Monday 2 March 2026
- Monday 13 April 2026
- Monday 11 May 2026
- Monday 1 June 2026
- Monday 6 July 2026
- Monday 3 August 2026
- Monday 7 September 2026
- Monday 5 October 2026
- Monday 2 November 2026
- Monday 7 December 2026
Candidates are advised to consider these start dates before agreeing end of service date with their current employer.
Job responsibilities:The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification:Education:
- A' Levels or equivalent
- ECDL or proven relevant experience
- Educated to degree level / Management qualification
Skills/abilities:
- Able to read and follow written methodologies or protocols.
- Ability to plan ahead and manage large amounts of information.
- Able to undertake continuous VDU usage maintaining intense concentration to ensure high standards of accuracy.
- Proficient working knowledge of Microsoft Office Programs.
- Ability to work with a range of multidisciplinary groups.
- Experience of using Quality management system software.
Experience:
- Experience of working within an NHS or Healthcare setting.
- Experience of dealing with conflict and difficult situations.
- Knowledge and understanding of good time management.
- Experience of filing systems and general clerical duties.
- Experience of accreditation procedures and standards (e.g. UKAS, EFI, GLP).
- Data retrieval from LIMs system.
- Knowledge of regulations relevant to the department.
- Previous pathology laboratory experience.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pathology Quality Support Officer (Apprenticeship) employer: North West London Pathology
Contact Detail:
North West London Pathology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pathology Quality Support Officer (Apprenticeship)
✨Tip Number 1
Network like a pro! Reach out to current employees at NWLP or similar organisations on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality management and incident reporting. We can even role-play with friends to boost our confidence!
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for quality improvement shine through. We want to see that you’re eager to learn and grow in this apprenticeship.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Pathology Quality Support Officer (Apprenticeship)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Pathology Quality Support Officer role. We want to see your enthusiasm for quality improvement and how you can contribute to our team!
Showcase Relevant Skills: Even if you don’t have direct experience in quality management, focus on transferable skills like organisation, attention to detail, and teamwork. We value a proactive attitude and a willingness to learn, so let that shine through!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate clarity as much as we appreciate creativity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting apprenticeship opportunity.
How to prepare for a job interview at North West London Pathology
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Pathology Quality Support Officer. Familiarise yourself with incident management systems and quality management software, as well as the importance of ISO15189 standards. This will show your enthusiasm and readiness to contribute.
✨Prepare for Practical Scenarios
Think about how you would handle specific situations related to quality management or incident reporting. Be ready to discuss how you would approach audits or manage conflicts within a multidisciplinary team. This practical insight can set you apart from other candidates.
✨Showcase Your Organisational Skills
Since the role involves managing large amounts of information and administrative tasks, be prepared to demonstrate your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past, even if they are from different contexts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the training process for the apprenticeship or how the quality team collaborates across different sites. This not only shows your eagerness but also helps you gauge if the role is the right fit for you.
