Income Assistant

Overview

Income Assistant – join our Rent Accounting team. In this role, you’ll be responsible for reconciling all housing-related income on a daily and weekly basis. You’ll handle transactional enquiries from council tenants, Housing colleagues, other council departments, and the Department for Work and Pensions. You’ll also manage income collection and outstanding balances for former tenants, Safe and Well service users, and other housing-related debts. We’re looking for someone who is customer-focused, highly organised, accurate, confident, and has excellent written and verbal communication skills.

Responsibilities

Reconcile all housing-related income on a daily and weekly basis. Handle transactional enquiries from council tenants, Housing colleagues, other council departments, and the Department for Work and Pensions. Manage income collection and outstanding balances for former tenants, Safe and Well service users, and other housing-related debts.

Qualifications

Customer-focused, highly organised, accurate, confident, and has excellent written and verbal communication skills.

Benefits & Details

• 36.25 hrs per week with an annual salary of £28,598 – £32,061
• Agile working scheme with a combination of home and office working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 25% employer’s contribution
• Employee benefits programme including payback on medical, dental and optical expenses
• Continued training and development opportunities

Interested? Take a look at the job pack online or contact Charlie Thorpe (Principal Performance & Improvement Officer) at 01530 454796. He will be happy to discuss this important and exciting role.

You can apply for any of our posts online at the NWLDC jobs site. Applications must be made using the online application process.

If you would like to download the job pack, please click on the link under attachments.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution – North West Leicestershire District Council and email hr@nwleicestershire.gov.uk if you have any questions.

Closing Date: Sunday 26 October 2025