At a Glance
- Tasks: Support tenants and families, manage properties, and resolve tenancy issues.
- Company: Join a dedicated Housing Management team in North West Leicestershire.
- Benefits: Competitive salary, flexible working, 34 days holiday, and a strong pension scheme.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and experience in social housing.
The predicted salary is between 32597 - 36363 € per year.
Are you passionate about working with people? We have an exciting fixed term role due to maternity leave within our Housing Management team working with our tenants and their families across North West Leicestershire. We are looking for someone with excellent verbal and written communication skills to join our busy team as a generic Housing Officer who will be responsible for a ‘patch’ of properties within the district, dealing with all aspects of Tenancy and Estate Management.
The responsibilities include managing rent arrears, allocations, low level anti‑social behaviour and estate issues within the allocated ‘patch’. The role includes promoting resident involvement and empowerment, which will involve attending some Tenants’ Association meetings in the evenings as and when required. The successful candidate will be committed to delivering high quality customer service with a smile on their face and have experience dealing with complex cases involving a social housing provider. Candidates must be able to work effectively both independently and as part of a team. The role will be a mixture of home working and working from the council offices in Coalville.
Key benefits:
- 36.25 hrs per week with an annual salary starting at £32,597 (band £32,597 to £36,363)
- Agile working scheme with a combination of home and office working
- 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
- Attractive Local Government Pension Scheme with at least 22% employer’s contribution
- Employee benefits programme including payback on medical, dental and optical expenses
- Continued training and development opportunities
- Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.
- We welcome applications from all sections of the community.
Closing Date: 31/05/2026
Housing Officer employer: North West Leicestershire District Council
Join our dedicated Housing Management team in North West Leicestershire, where we prioritise a supportive work culture and employee development. As a Housing Officer, you'll enjoy a flexible working environment, generous holiday allowance, and a robust pension scheme, all while making a meaningful impact in the community. We value diversity and are committed to providing equal opportunities for all applicants, ensuring a rewarding career path in social housing.
Contact Detail:
North West Leicestershire District Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Housing Officers. Practice your responses, focusing on your experience with tenancy management and customer service. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show your passion for community work! When you get the chance to chat with potential employers, share your enthusiasm for helping tenants and improving their living conditions. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for working with people in your application. Share experiences that highlight your commitment to customer service and community involvement, especially in housing or social settings.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the responsibilities of a Housing Officer.
Highlight Communication Skills:Since excellent verbal and written communication skills are key for this role, provide examples of how you've effectively communicated in past roles. This could be through managing tenant relationships or resolving conflicts.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at North West Leicestershire District Council
✨Know Your Patch
Familiarise yourself with the properties and community within the area you'll be managing. Understanding local issues, tenant demographics, and any ongoing estate concerns will show your commitment and readiness to tackle the role head-on.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, prepare examples of how you've effectively communicated with tenants or resolved conflicts in the past. Practising clear and concise responses can help you shine during the interview.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to delivering high-quality customer service. Think of specific instances where you went above and beyond for a tenant or resolved a complex case, as this will highlight your dedication to the role.
✨Prepare for Team Dynamics
This role requires both independent work and teamwork. Reflect on your experiences working in teams and how you’ve contributed to group success. Be prepared to discuss how you balance working alone with collaborating effectively with colleagues.
