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- Tasks: Support tenants and families in managing properties and resolving issues.
- Company: Join a dynamic team at North West Leicestershire District Council.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Great opportunities for training and career growth in a supportive environment.
The predicted salary is between 28000 - 32000 £ per year.
Housing Officer – 2 x Posts
1x permanent role 1x temporary contract until December 2027
Are you passionate about working with people? We have exciting roles within our Housing Management team working with our tenants and their families across North West Leicestershire. We are looking for someone with excellent verbal and written communications skills to join our busy team as a generic Housing Officer who will be responsible for a ‘patch’ of properties within the district, dealing with all aspects of Tenancy and Estate Management.
The responsibilities include managing rent arrears, allocations, low level anti-social behaviour and estate issues within the allocated ‘patch’. The role includes promoting resident involvement and empowerment which will involve attending some Tenants’ Association meetings in the evenings as and when required.
The successful candidates will be committed to delivering high quality customer service with a smile on their face and have experience working in Housing Management for a social housing provider. Candidates must be both able to work effectively both independently and as part of team. The role will be a mixture of home working and working from the council offices in Coalville.
- 25 hrs per week with an annual salary of £32,597- £36,363
- Agile working scheme with a combination of home and office working
- 34 days holiday (including bank holidays) increasing to 38 days after 5 years (pro rata to length of contract)
- Attractive Local Government Pension Scheme with at least 22% employer’s contribution
- Employee benefits programme including payback on medical, dental and optical expenses
- Continued training and development opportunities
Interested? Take a look at the job pack online or please feel free to get in touch with Kylie Orwin (Senior Housing Officer) at kylie.orwin@nwleicestershire.gov.uk or 01530 454493, who will be happy to discuss this important and exciting role.
You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers
If you would like to download the full job pack, please click on the link under attachments.
Applications must be made using the on-line application process.
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.
We welcome applications from all sections of the community.
This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit Devolution – North West Leicestershire District Council and email hr@nwleicestershire.gov.uk if you have any questions.
Closing Date: Sunday 22 February 2026
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Housing Officer employer: North West Leicestershire District Council
Contact Detail:
North West Leicestershire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research North West Leicestershire District Council and their housing initiatives. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. We all love a good chat!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've dealt with tenancy issues or managed conflicts. Practising your responses will help you feel more confident when it’s your turn to shine in the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. Plus, we love a good follow-up!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for working with people shine through. We want to see that you genuinely care about making a difference in the community and are excited about the role of Housing Officer.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing management. We’re looking for specific examples that demonstrate your skills in tenancy and estate management, so don’t hold back!
Keep It Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Online: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at North West Leicestershire District Council
✨Know Your Patch
Before the interview, take some time to research the specific area you'll be working in. Familiarise yourself with the local community, its challenges, and the demographics of the tenants. This will show your potential employer that you're genuinely interested in the role and understand the unique needs of the residents.
✨Showcase Your Communication Skills
As a Housing Officer, excellent communication is key. Prepare examples of how you've effectively communicated with tenants or resolved conflicts in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Customer Service Commitment
Highlight your dedication to providing high-quality customer service. Think of specific instances where you've gone above and beyond for clients or tenants. This will resonate well with the interviewers, as they are looking for someone who can deliver service with a smile.
✨Prepare for Team Dynamics
Since the role requires both independent work and teamwork, be ready to discuss how you collaborate with others. Share examples of successful team projects or how you've contributed to a positive team environment. This will illustrate your ability to fit into their busy team.
