At a Glance
- Tasks: Be the friendly face of our Housing Management Team, helping tenants with queries and support.
- Company: Join a supportive local council dedicated to excellent customer service.
- Benefits: Enjoy 34 days holiday, flexible working, and a generous pension scheme.
- Other info: Great training opportunities and a welcoming environment for all applicants.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a calm approach to challenges.
The predicted salary is between 28598 - 28598 £ per year.
We are looking for someone with previous experience of working with members of the public both on the telephone and face to face, as you will be the tenants' first point of contact for the Housing Management Team. The team prides itself on providing excellent customer services and you must be able to provide clear advice on tenancy and rent queries (training will be given to help you do this). You also need to be able to stay calm, as you will sometimes be dealing with difficult situations.
In addition to providing support to the council's Housing Officers and wider Housing Management Team, you will also be responsible for the case management of Right to Buy and Mutual Exchange applications.
Benefits:
- 36.25 hrs per week with an annual salary starting at £28,598
- Agile working scheme with a combination of home and office working
- 34 days holiday (including bank holidays), increasing to 38 days after 5 years (full time equivalent)
- Attractive Local Government Pension Scheme with at least 22% employer’s contribution
- Employee benefits programme, including payback on medical, dental and optical expenses
- Continued training and development opportunities
Contact: Sarah Richards – email: sarah.richards@nwleicestershire.gov.uk, phone: 01530 454823. She will be happy to discuss this important and exciting role.
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.
Closing Date: 9 June 2026
Housing Assistant employer: North West Leicestershire District Council
As a Housing Assistant with our dedicated team, you will enjoy a supportive work culture that prioritises excellent customer service and employee well-being. With a generous benefits package including 34 days of holiday, an attractive pension scheme, and opportunities for continued training and development, we are committed to fostering your professional growth while ensuring a healthy work-life balance through our agile working scheme. Join us in making a meaningful impact in the community while being part of a diverse and inclusive workplace.
Contact Details:
North West Leicestershire District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for tenants, it’s crucial to demonstrate your ability to handle queries clearly and calmly. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the team is really like. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Since you'll be the first point of contact for tenants, make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and resolved issues, especially in face-to-face or phone interactions.
Stay Calm Under Pressure:Dealing with difficult situations is part of the job, so share examples of how you've managed stress or conflict in the past. We appreciate candidates who can keep their cool and provide clear advice, even when things get tough.
Tailor Your Application:Make your application stand out by tailoring it to the specific role. Use keywords from the job description, like 'tenancy' and 'case management', to show that you understand what we're looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can't wait to see what you bring to the table!
How to prepare for a job interview at North West Leicestershire District Council
✨Know Your Stuff
Make sure you brush up on housing policies and tenancy rights. Familiarise yourself with common queries tenants might have about their rent and tenancy agreements. This will show that you're proactive and ready to provide the excellent customer service they pride themselves on.
✨Practice Active Listening
Since you'll be the first point of contact, it's crucial to demonstrate your ability to listen carefully. Practice responding to hypothetical tenant queries, ensuring you understand their concerns before jumping in with solutions. This will help you stay calm and collected during the interview.
✨Stay Calm Under Pressure
Prepare for scenarios where you might deal with difficult situations. Think of examples from your past experiences where you successfully managed challenging interactions. Highlighting your ability to remain composed will reassure them that you can handle the pressures of the role.
✨Show Your Team Spirit
Emphasise your willingness to support the Housing Officers and the wider team. Share examples of how you've collaborated with others in previous roles. This will demonstrate that you're not just a lone wolf but someone who values teamwork and contributes positively to the work environment.
