Customer Service Officer

Customer Service Officer

External

North West Leicestershire District Council is a busy council, working across our communities to help people and businesses thrive.

We are looking for another Customer Service Officer to join our Customer Services team, working in our Customer Centre in the Belvoir Centre in the heart of Coalville. You will be joining a busy and friendly team who provide both face to face and telephone help to residents in the district, covering the full range of services that the Council provides. There may be the opportunity to work from home on a hybrid basis following your initial training and successful completion of competency checks. There is also the potential to progress to a higher graded Customer Service Officer role, based on your capability where, if successful, you would deal with customer’s financial matters e.g. council tax and benefits.

Ideally we are looking for someone who can talk to people at all levels, has effective listening and verbal and written communication skills. You must also be passionate about and able to deliver excellent customer service to everyone you talk to.

• 36.25 hrs per week with a starting annual salary of £25,583 – £25,989, with the possible opportunity to progress to £26,403 – £28,142 per annum (pay award pending)
• Agile working scheme with a combination of home and office working, this role requires some regular office based working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22% employer’s contribution
• Employee benefits programme’ including payback on medical, dental and optical expenses
• Continued training and development opportunities

Interested…? Take a look at the job pack online or please feel free to get in touch with Kerry Wright at kerry.wright@nwleicestershire.gov.uk or 01530 454549, who will be happy to discuss this important and exciting role.

You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit Devolution – North West Leicestershire District Council and email hr@nwleicestershire.gov.uk if you have any questions.

Closing Date: Monday 13 April 2026