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- Tasks: Support tenants in maintaining their tenancies and provide excellent customer service.
- Company: Local government council in Coalville with a focus on community welfare.
- Benefits: Competitive salary, holiday entitlement, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and knowledge of welfare benefits are essential.
- Other info: Hybrid working model with a contract lasting until June 2027.
The predicted salary is between 32597 - 36363 £ per year.
A local government council in Coalville is seeking a Tenancy Sustainment Officer for a temporary contract up to June 2027. The role involves supporting tenants to sustain their tenancies, requiring excellent communication skills and knowledge of welfare benefits.
As a member of the Housing Management team, you will provide high-quality customer service and work on complex cases.
This position offers a salary range of £32,597 to £36,363 for 36.25 hours per week, with benefits including holiday entitlement and a generous pension scheme.
Tenant Welfare & Tenancy Support (Hybrid, 12-Month Contract) in Coalville employer: North West Leicestershire District Council
Contact Detail:
North West Leicestershire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Welfare & Tenancy Support (Hybrid, 12-Month Contract) in Coalville
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in tenancy support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits and tenancy sustainment strategies. We want you to shine when discussing how you can help tenants maintain their tenancies!
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to share examples of how you've successfully handled complex cases or provided excellent customer service in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Tenant Welfare & Tenancy Support (Hybrid, 12-Month Contract) in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in tenancy support and welfare benefits. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how your communication skills can make a difference. Keep it engaging and personal!
Showcase Your Customer Service Skills: Since this role involves providing high-quality customer service, include examples of how you've successfully handled complex cases in the past. We love to see real-life scenarios that demonstrate your problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at North West Leicestershire District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and tenancy support. Familiarise yourself with the local council's policies and any recent changes in legislation that might affect tenants. This will show that you're not just interested in the role, but that you’re also proactive and informed.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about situations where you resolved conflicts or provided support to someone in need. This will help demonstrate your ability to provide high-quality customer service.
✨Prepare for Complex Cases
Expect questions about handling complex cases. Think of specific instances where you’ve navigated challenging situations, perhaps involving multiple stakeholders. Be ready to discuss your thought process and the steps you took to ensure a positive outcome for all parties involved.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might handle, or how success is measured in this role. This shows your genuine interest and helps you gauge if the position is the right fit for you.