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- Tasks: Provide IT support to 500 users, tackling software and hardware issues.
- Company: Join a forward-thinking Council investing in tech and modernisation.
- Benefits: Competitive salary, 34-38 days holiday, and a strong pension scheme.
- Why this job: Be part of exciting changes while enhancing customer service through technology.
- Qualifications: Knowledge of Microsoft applications and experience with mobile devices required.
- Other info: Agile working scheme and ongoing training opportunities available.
The predicted salary is between 28598 - 32061 £ per year.
The Council is investing in technology and an extensive programme of modernisation to drive operational efficiency and further improve the customer service provided to customers. We are looking for someone to join our busy team and provide IT support to approx. 500 users at the Council.
The job includes being required to provide first / second line support and technical assistance dealing with users' software and hardware issues and the building of laptops, smartphones and peripheral devices. We are predominantly a Microsoft house and use the full Office 365 stack and a range of bespoke applications, so must have a good knowledge and understanding of Microsoft Applications, desktop and server technologies, plus experience and understanding of mobile devices, network and security.
36.25 hrs per week with an annual salary of £28,598 - £32,061 per annum. Agile working scheme with a combination of home and office working. This role requires office-based working on a rota basis.
34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent). Attractive Local Government Pension Scheme with at least 22.7% employer’s contribution. Employee benefits programme including payback on medical, dental and optical expenses. Continued training and development opportunities.
This role will be subject to a basic DBS check.
Interested...? Take a look at the job pack online or please feel free to get in touch with Guy Moores at guy.moores@nwleicestershire.gov.uk or 01530 454718, who will be happy to discuss this important and exciting role. You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers. Applications must be made using the online application process. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.
This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email hr@nwleicestershire.gov.uk if you have any questions.
Closing Date: Sunday 11/01/2026
ICT Business Support Analyst in Coalville employer: North West Leicestershire District Council
Contact Detail:
North West Leicestershire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Business Support Analyst in Coalville
✨Tip Number 1
Network like a pro! Reach out to current employees at the Council or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft Applications knowledge. We want to show that we’re not just familiar with them, but that we can solve real problems using these tools.
✨Tip Number 3
Practice common interview questions related to IT support. Think about scenarios where you’ve solved user issues before. We need to demonstrate our problem-solving skills and technical know-how.
✨Tip Number 4
Don’t forget to apply through the official website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the team.
We think you need these skills to ace ICT Business Support Analyst in Coalville
Some tips for your application 🫡
Know Your Stuff: Make sure you highlight your experience with Microsoft applications and any technical support roles you've had. We want to see that you understand the tools you'll be working with, so don’t hold back on showcasing your skills!
Tailor Your Application: Take a moment to customise your application for this role. Mention how your background aligns with the Council's goals of improving customer service and operational efficiency. We love seeing candidates who really get what we're about!
Be Clear and Concise: When filling out the application, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. Remember, we’re looking for someone who can communicate effectively with our users!
Apply Online: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at North West Leicestershire District Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Applications and the Office 365 stack. Be ready to discuss your experience with desktop and server technologies, as well as mobile devices. The more familiar you are with the tools they'll be using, the better you'll impress them!
✨Showcase Your Support Skills
Prepare examples of how you've provided first and second line support in the past. Think about specific issues you've resolved and how you communicated with users. This will demonstrate your problem-solving skills and ability to handle technical challenges.
✨Understand Their Needs
Research the Council's current technology initiatives and their focus on modernisation. Showing that you understand their goals and how you can contribute will set you apart from other candidates. Tailor your answers to align with their vision for operational efficiency and customer service.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
