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- Tasks: Provide IT support to 500 users, tackling software and hardware issues.
- Company: Local government entity in the UK with a commitment to community service.
- Benefits: Competitive salary, hybrid working scheme, and generous leave benefits.
- Why this job: Join a vital role supporting your community while developing your IT skills.
- Qualifications: Good understanding of Microsoft applications and desktop/server technologies.
- Other info: Fixed term contract until March 2027 with opportunities for growth.
The predicted salary is between 28598 - 32061 £ per year.
A local government entity in the UK is seeking an ICT Business Support Analyst for a fixed term contract until March 2027. The role involves providing IT support to approximately 500 users, dealing with software and hardware issues, and building devices. Candidates should have a good understanding of Microsoft applications and desktop/server technologies. This position offers a competitive salary ranging from £28,598 to £32,061, a hybrid working scheme, and ample leave benefits.
Hybrid ICT Support Analyst: 1st/2nd Line, Microsoft 365 in Coalville employer: North West Leicestershire District Council
Contact Detail:
North West Leicestershire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid ICT Support Analyst: 1st/2nd Line, Microsoft 365 in Coalville
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, especially those who work in local government. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge. We all know that being able to talk confidently about the tools you'll be using is key to impressing your potential employer.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to handle the software and hardware challenges they'll throw your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid ICT Support Analyst: 1st/2nd Line, Microsoft 365 in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft applications and any relevant IT support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ICT Support Analyst role. Share specific examples of how you've tackled software and hardware issues in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe situations where you’ve successfully resolved IT issues for users, as this is key for supporting our 500 users effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at North West Leicestershire District Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and other desktop/server technologies. Be ready to discuss specific software and hardware issues you've resolved in the past, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT support challenges before. Think about situations where you had to troubleshoot under pressure or help users with complex issues. This will demonstrate your ability to think on your feet.
✨Understand the Role and the Organisation
Research the local government entity and its ICT needs. Familiarise yourself with their services and how your role as an ICT Business Support Analyst fits into their mission. This shows genuine interest and helps you tailor your responses.
✨Practice Good Communication
As you'll be dealing with around 500 users, effective communication is key. Practice explaining technical concepts in simple terms. During the interview, focus on being clear and concise, showing that you can bridge the gap between tech and non-tech users.
