At a Glance
- Tasks: Support individuals in finding housing solutions and prevent homelessness.
- Company: North West Leicestershire District Council, dedicated to community support.
- Benefits: Flexible working, 34 days holiday, and a strong pension scheme.
- Other info: Inclusive workplace with guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Understanding of housing options and empathy towards customers.
The predicted salary is between 28598 - 32061 £ per year.
North West Leicestershire District Council is a busy council, working across our communities to help people and businesses thrive. We’re looking for a dedicated and enthusiastic team player to join our Housing Strategy and Systems Team.
About the role
Our Housing Choices Advisor will prevent homelessness by providing first line support to those seeking advice, undertaking initial assessments to identify customer needs and ensuring that our customers can access the necessary support to address their housing needs. The job offers flexible working from home and the office which may involve carrying out home visits to aid investigation of homeless cases and carrying out settling in visits to those placed in the private rented sector.
Our ideal candidate
You will have an understanding of the range of housing options that are available to our customers, including the operation of the Choice Based Lettings scheme. You will have knowledge of relevant housing and homelessness legislation, but more important is your ability to listen carefully and treat customers fairly and with empathy. We pride ourselves on providing a quality and customer sensitive service and it is essential that you can demonstrate impartiality and consistency in dealing with customers.
Benefits
- 36.25 hrs per week with a starting annual salary starting at £28,598 (band £28,598 to £32,061)
- Agile working scheme with a combination of home and office working
- 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
- Attractive Local Government Pension Scheme with at least 22% employer’s contribution
- Employee benefits programme including payback on medical, dental and optical expenses
- Continued training and development opportunities
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.
Closing Date: 09/07/2026
Early applications are encouraged, as we reserve the right to close this vacancy prior to the advertised closing date.
Contact: lynsey.webster@nwleicestershire.gov.uk, 01530 454813
Housing Choices Advisor in Coalville employer: North West Leicestershire District Council
As a Senior Economic Development Officer with North West Leicestershire District Council, you will be part of a dynamic team dedicated to driving economic growth and enhancing the wellbeing of our communities. Our supportive work culture prioritises employee development, offering extensive training opportunities and a generous benefits package, including 34 days of holiday and an attractive pension scheme. Located in a vibrant area, this role provides a unique chance to make a meaningful impact while enjoying a flexible working environment that promotes work-life balance.
Contact Details:
North West Leicestershire District Council Recruitment Team
