At a Glance
- Tasks: Be the first point of contact for tenants, providing support and advice on housing queries.
- Company: Join a dedicated Housing Management Team focused on excellent customer service.
- Benefits: Enjoy 34 days holiday, a competitive salary, and a great pension scheme.
- Other info: Flexible hybrid working and ongoing training opportunities await you!
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and the ability to handle challenging situations.
The predicted salary is between 28598 - 28598 £ per year.
We are looking for someone with previous experience of working with members of the public both on the telephone and face to face, as you will be the tenants' first point of contact for the Housing Management Team. The team prides itself on providing excellent customer services and you must be able to provide clear advice on tenancy and rent queries (training will be given to help you do this). You also need to be able to stay calm, as you will sometimes be dealing with difficult situations.
In addition to providing support to the council's Housing Officers and wider Housing Management Team, you will also be responsible for the case management of Right to Buy and Mutual Exchange applications.
Benefits:
- 36.25 hrs per week with an annual salary starting at £28,598
- Agile working scheme with a combination of home and office working
- 34 days holiday (including bank holidays), increasing to 38 days after 5 years (full time equivalent)
- Attractive Local Government Pension Scheme with at least 22% employer’s contribution
- Employee benefits programme, including payback on medical, dental and optical expenses
- Continued training and development opportunities
Contact: Sarah Richards – email: sarah.richards@nwleicestershire.gov.uk, phone: 01530 454823. She will be happy to discuss this important and exciting role. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.
Closing Date: 9 June 2026
Housing Assistant: Hybrid Tenant Support & Case Mgmt (12mo) in Coalville employer: North West Leicestershire District Council
As a Housing Assistant with our dedicated Housing Management Team, you will be part of an organisation that values excellent customer service and community support. We offer a supportive work culture with flexible hybrid working arrangements, generous holiday allowances, and a robust pension scheme, ensuring that our employees can thrive both personally and professionally. With ongoing training and development opportunities, this role not only provides meaningful engagement with the public but also fosters your growth within the local government sector.
Contact Details:
North West Leicestershire District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant: Hybrid Tenant Support & Case Mgmt (12mo) in Coalville
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you understand our commitment to excellent customer service and how you can contribute to that.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for tenants, being able to convey information clearly and calmly is key. We recommend role-playing common scenarios with a friend.
✨Tip Number 3
Prepare some examples from your past experiences where you've handled difficult situations. We love to hear about how you’ve managed challenges, especially in customer service roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team.
We think you need these skills to ace Housing Assistant: Hybrid Tenant Support & Case Mgmt (12mo) in Coalville
Some tips for your application 🫡
Show Your Customer Service Skills:Since you'll be the first point of contact for tenants, make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and resolved issues, especially in face-to-face or phone interactions.
Stay Calm Under Pressure:Dealing with difficult situations is part of the job, so share examples of how you've managed stress or conflict in the past. We appreciate candidates who can keep their cool and provide clear advice, even when things get tough.
Tailor Your Application:Make your application stand out by tailoring it to the specific role. Use keywords from the job description, like 'tenancy' and 'case management', to show that you understand what we're looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at North West Leicestershire District Council
✨Know Your Stuff
Make sure you brush up on tenancy and rent queries before the interview. Familiarise yourself with common issues tenants face, as well as the services your potential employer offers. This will show that you're proactive and genuinely interested in the role.
✨Practice Your People Skills
Since you'll be the first point of contact for tenants, practice how you communicate both over the phone and face-to-face. Role-play with a friend or family member to handle difficult situations calmly and effectively. This will help you feel more confident during the actual interview.
✨Showcase Your Team Spirit
Highlight any previous experience working in a team, especially in customer service roles. Talk about how you’ve supported colleagues in challenging situations and how you can contribute to the Housing Management Team's success.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the training provided for tenancy queries or how the team handles challenging cases. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
