At a Glance
- Tasks: Be the friendly face of our Housing Management Team, helping tenants with queries and support.
- Company: Join a supportive local council dedicated to excellent customer service.
- Benefits: Enjoy 34 days holiday, flexible working, and a generous pension scheme.
- Other info: Great training opportunities and a welcoming environment for all applicants.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and a calm approach to challenging situations.
The predicted salary is between 28598 - 28598 £ per year.
We are looking for someone with previous experience of working with members of the public both on the telephone and face to face, as you will be the tenants' first point of contact for the Housing Management Team. The team prides itself on providing excellent customer services and you must be able to provide clear advice on tenancy and rent queries (training will be given to help you do this). You also need to be able to stay calm, as you will sometimes be dealing with difficult situations.
In addition to providing support to the council's Housing Officers and wider Housing Management Team, you will also be responsible for the case management of Right to Buy and Mutual Exchange applications.
Benefits:
- 36.25 hrs per week with an annual salary starting at £28,598
- Agile working scheme with a combination of home and office working
- 34 days holiday (including bank holidays), increasing to 38 days after 5 years (full time equivalent)
- Attractive Local Government Pension Scheme with at least 22% employer’s contribution
- Employee benefits programme, including payback on medical, dental and optical expenses
- Continued training and development opportunities
Contact: Sarah Richards – email: sarah.richards@nwleicestershire.gov.uk, phone: 01530 454823. She will be happy to discuss this important and exciting role. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community.
Closing Date: 9 June 2026
Housing Assistant in Coalville employer: North West Leicestershire District Council
As a Housing Assistant with our dedicated team, you will enjoy a supportive work culture that prioritises excellent customer service and employee well-being. With benefits such as an agile working scheme, generous holiday allowance, and a robust Local Government Pension Scheme, we are committed to fostering your professional growth through continued training and development opportunities. Join us in making a meaningful impact in the community while enjoying a rewarding career in a stable and inclusive environment.
Contact Details:
North West Leicestershire District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Coalville
✨Tip Number 1
Make sure you know the ins and outs of the Housing Assistant role. Brush up on common tenancy and rent queries so you can chat confidently about them during your interview. We want to see that you’re ready to provide excellent customer service right from the get-go!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for tenants, it’s crucial to show you can handle both phone calls and face-to-face interactions with ease. We recommend role-playing with a friend to nail down your approach.
✨Tip Number 3
Stay calm under pressure! You might face some tricky situations, so think about how you would handle difficult conversations. We suggest preparing a few strategies to demonstrate your problem-solving skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s get you that Housing Assistant role!
We think you need these skills to ace Housing Assistant in Coalville
Some tips for your application 🫡
Show Your Customer Service Skills:Since you'll be the first point of contact for tenants, make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and resolved issues, especially in face-to-face or phone interactions.
Stay Calm Under Pressure:Dealing with difficult situations is part of the job, so share examples of how you've managed stress or conflict in the past. We appreciate candidates who can keep their cool and provide clear advice, even when things get tough.
Tailor Your Application:Make your application stand out by tailoring it to the specific role. Use keywords from the job description and show us how your skills and experiences align with what we're looking for in a Housing Assistant.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at North West Leicestershire District Council
✨Know Your Stuff
Make sure you understand the role of a Housing Assistant and the key responsibilities involved. Brush up on tenancy and rent queries, as well as the Right to Buy and Mutual Exchange processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your People Skills
Since you'll be the first point of contact for tenants, it's crucial to demonstrate your customer service skills. Role-play common scenarios with a friend or family member, especially dealing with difficult situations. This will help you stay calm and collected during the interview.
✨Show Your Team Spirit
The Housing Management Team values collaboration, so be prepared to discuss how you can support the team and work alongside Housing Officers. Share examples from your past experiences where you've successfully worked in a team environment, highlighting your ability to contribute positively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your enthusiasm and helps you gauge if the job is the right fit for you. You might ask about the training opportunities or how the team handles challenging tenant interactions.
