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- Tasks: Be the first point of contact for tenants, handling repair enquiries and scheduling work.
- Company: Join a dynamic team at NWLDC, committed to excellent customer service.
- Benefits: Enjoy agile working, 34 days holiday, and a generous pension scheme.
- Why this job: Make a real impact by helping tenants with essential property issues in a supportive environment.
- Qualifications: Previous customer service experience is essential; strong communication skills are a must.
- Other info: Opportunities for training and development, plus a welcoming community-focused workplace.
The predicted salary is between 22000 - 30000 £ per year.
Asset Management Support Officer
We are currently seeking a customer focused individual who wants to join a busy team, determined to provide the best service we can for our customers. The Asset Management Support Officer is that first point of contact for tenants, taking their repair enquiries and ensuring the work needed to their property is scheduled. This job will have a particular emphasis around dealing with damp, mould and condensation queries, as part of our commitment to providing a first-class service to our tenants. You will have effective customer service skills, with the ability to manage customer demands and call volumes, whilst maintaining the diaries of the operatives conducting the work. You must also be able to demonstrate previous experience of working in a customer facing environment.
• 36.25 hrs per week with an annual salary of £25,584 – £27,269 (pay award pending)
• Agile working scheme with a combination of home and office working (including office working on a rota basis)
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years
• Attractive Local Government Pension Scheme with at least 25% employer’s contribution
• Employee benefits programme’ including payback on medical, dental and optical expenses
• Continued training and development opportunities
Interested…? Take a look at the job pack online or please feel free to get in touch with Rob Bartholomew (Support Services Manager) at rob.bartholomew@nwleicestershire.gov.uk or 01530 454570, who will be happy to discuss this important and exciting role.
You can apply for any of our posts online at https://www.nwleics.gov.uk/pages/jobs_and_careers
Applications must be made using the on-line application process.
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.
We welcome applications from all sections of the community.
This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution – North West Leicestershire District Council and email hr@nwleicestershire.gov.uk if you have any questions.
Closing Date: Monday 25 August 2025
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Asset Management Support Officer employer: North West Leicestershire District Council
Contact Detail:
North West Leicestershire District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Management Support Officer
✨Tip Number 1
Familiarise yourself with common issues related to damp, mould, and condensation. Understanding these topics will not only help you in the role but also impress during any discussions with the hiring team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively managed customer demands in previous roles. Be ready to discuss these experiences in detail during the interview.
✨Tip Number 3
Research NWLDC's recent initiatives and changes, especially regarding devolution and local government reorganisation. This knowledge will demonstrate your genuine interest in the organisation and its future.
✨Tip Number 4
Reach out to Rob Bartholomew before applying. Asking insightful questions about the role can help you stand out and shows your proactive approach to understanding the position better.
We think you need these skills to ace Asset Management Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of the Asset Management Support Officer. Pay special attention to the emphasis on customer service skills and handling repair enquiries, particularly around damp, mould, and condensation.
Tailor Your CV: Highlight your relevant experience in customer-facing roles. Make sure to include specific examples of how you've managed customer demands and call volumes, as well as any experience related to property management or repairs.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention your understanding of the challenges tenants face and how you can contribute to resolving their issues effectively.
Follow Application Instructions: Ensure you apply through the specified online application process. Double-check that all required documents are uploaded and that your application is submitted before the closing date.
How to prepare for a job interview at North West Leicestershire District Council
✨Showcase Your Customer Service Skills
As the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you successfully managed customer demands or resolved issues, especially related to repairs or maintenance.
✨Understand the Role's Focus Areas
Familiarise yourself with common issues like damp, mould, and condensation. Being knowledgeable about these topics will demonstrate your commitment to providing a first-class service and show that you understand the challenges tenants face.
✨Demonstrate Organisational Skills
Since the position involves managing diaries and scheduling work for operatives, be ready to discuss how you prioritise tasks and manage time effectively. Share examples of how you've handled multiple responsibilities in a busy environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the organisation.