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- Tasks: Deliver high-quality housing services and support member organisations.
- Company: Purpose-led co-operative based in Liverpool, focused on housing management.
- Benefits: 30 days annual leave, performance bonus, enhanced pension, health cover, flexible working.
- Why this job: Join a dedicated team making a real difference in housing services.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Opportunity for professional development and a supportive work environment.
North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.
What We Offer:
- 30 days annual leave
- Flat-rate performance bonus
- Enhanced pension contributions
- Employee health cover
- Essential car user allowance
- Flexible and hybrid working
We are seeking a dynamic, experienced and customer-focused Client Services Officer (Housing) to join our Housing Services Team. Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our Member organisations.
You will be responsible for the delivery of housing management services including lettings, rent arrears control, void control and tenancy management. You will work closely with member organisations to maintain positive relationships and build trust. You will provide administrative support and guidance and produce reports for our members committee meetings, which you will be expected to attend.
This is a challenging yet rewarding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality services to our member organisations.
Essential Requirements:
- Minimum of 12 months’ experience providing housing management services
- Good standard of general education, literacy and numeracy
- Good written and oral communication skills
- Knowledge of housing legislation and good practice
- Ability to work under pressure and meet deadlines
- Good IT skills
- Commitment to high standards of service delivery
- A full driving licence and access to a car are essential.
How to Apply:
Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: (url removed) by 12.00 noon on the 3 March 2026.
Client Services Officer (Housing) in Liverpool employer: North West Housing Services
Contact Detail:
North West Housing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Officer (Housing) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to North West Housing Services. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on housing legislation and best practices. We want you to show off your knowledge and passion for delivering top-notch services to member organisations.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you articulate your experience in housing management and demonstrate your customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team directly.
We think you need these skills to ace Client Services Officer (Housing) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing services and how your background makes you a great fit for us. Keep it concise, but make sure to showcase your personality.
Showcase Your Communication Skills: Since good written communication is key for this role, ensure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread your documents before sending them our way.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at North West Housing Services
✨Know Your Stuff
Make sure you brush up on housing management services and relevant legislation. Familiarise yourself with the key responsibilities of the Client Services Officer role, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves maintaining positive relationships with member organisations, be prepared to demonstrate your excellent written and oral communication skills. Think of examples where you've successfully managed client relationships or resolved conflicts.
✨Prepare for Scenario Questions
Expect questions that assess your ability to work under pressure and meet deadlines. Prepare specific examples from your past experience where you’ve successfully handled challenging situations in housing management.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges they face. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
