At a Glance
- Tasks: Provide top-notch admin support and manage our repair line for housing services.
- Company: Join a purpose-led co-operative making a difference in housing across the North West.
- Benefits: Enjoy 30 days' leave, performance bonuses, enhanced pension, and flexible working options.
- Other info: Great opportunity for career growth and professional development in a supportive environment.
- Why this job: Be part of a dedicated team delivering high-quality services to our members and their tenants.
- Qualifications: Customer service experience, strong communication skills, and a positive, flexible attitude.
North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders. We are looking for a dynamic, enthusiastic, and customer-focused person to be part of our team based in our Devonshire Road office in Liverpool. This is a full-time, permanent post.
What We Offer
- 30 days' annual leave, flat-rate performance bonus
- Enhanced pension contributions
- Employee health cover
- Flexible and hybrid working
Reporting to the Team Leader – Property Operations, you will be responsible for the provision of our repair line, reception, and administration services to North West Housing Services (NWHS) members. You will also support the Property Services Team and ensure the effective delivery of administration services to NWHS members and their tenants. This is a challenging and demanding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high-quality services to our member organisations. We are looking for a person who can apply a flexible approach to a variety of tasks, with a positive outlook. Strong organisational skills and an excellent understanding of the importance of a customer-focused approach are key to this role.
Essential Requirements
- Experience of front-line service delivery in a customer-focused organisation
- Good standard of general education
- Excellent written, oral communication, organisational and interpersonal skills
- Strong listening and decision-making skills
- The ability to work as part of a team, but also be able to use your own initiative and prioritise workloads to meet targets and deadlines
- Excellent customer care skills
- Excellent IT skills
- The ability to build and foster effective relationships with customers, contractors, colleagues, members, and their tenants
- A commitment to high standards of service delivery
We are a learning organisation and will support staff undertaking relevant professional qualifications.
How to Apply
Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to the link provided by 12.00 noon on Friday 17 July 2026.
Property Services Administrator in Dingle employer: North West Housing Services
North West Housing Services is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture in the heart of Liverpool. With generous benefits such as 30 days' annual leave, enhanced pension contributions, and flexible working options, employees are encouraged to thrive both personally and professionally. Joining our dedicated team means being part of a purpose-led co-operative committed to delivering high-quality services while fostering a collaborative environment for growth and success.
Contact Details:
North West Housing Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Administrator in Dingle
✨Get Involved in Local Property Events
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Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit North West Housing Services's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Services Administrator in Dingle
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Services Administrator role at North West Housing Services, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at North West Housing Services
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where North West Housing Services operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to North West Housing Services. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at North West Housing Services.
