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- Tasks: Deliver high-quality housing services and support member organisations.
- Company: Purpose-led co-operative based in Liverpool, focused on housing management.
- Benefits: 30 days annual leave, performance bonus, enhanced pension, and flexible working.
- Why this job: Join a dedicated team making a real difference in housing services.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Opportunity for professional development and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.
What We Offer
- 30 days annual leave
- Flat-rate performance bonus
- Enhanced pension contributions
- Employee health cover
- Essential car user allowance
- Flexible and hybrid working
We are seeking a dynamic, experienced and customer-focused Client Services Officer (Housing) to join our Housing Services Team. Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our Member organisations.
You will be responsible for the delivery of housing management services including lettings, rent arrears control, void control and tenancy management. You will work closely with member organisations to maintain positive relationships and build trust. You will provide administrative support and guidance and produce reports for our members committee meetings, which you will be expected to attend.
This is a challenging yet rewarding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality services to our member organisations.
Essential Requirements
- Minimum of 12 months’ experience providing housing management services
- Good standard of general education, literacy and numeracy
- Good written and oral communication skills
- Knowledge of housing legislation and good practice
- Ability to work under pressure and meet deadlines
- Good IT skills
- Commitment to high standards of service delivery
We are a learning organisation and will support staff undertaking relevant professional qualifications. A full driving licence and access to a car are essential.
How to Apply
Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: (url removed) by 12.00 noon on the 3 March 2026.
Client Services Officer (Housing) in Dingle employer: North West Housing Services
Contact Detail:
North West Housing Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Officer (Housing) in Dingle
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching North West Housing Services and understanding their mission. Tailor your responses to show how your experience aligns with their values and the role of Client Services Officer.
✨Tip Number 3
Practice your communication skills! Since this role requires strong written and oral communication, consider doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at North West Housing Services.
We think you need these skills to ace Client Services Officer (Housing) in Dingle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing services and how your background makes you a great fit for us. Keep it concise, but make sure to showcase your personality.
Showcase Your Communication Skills: Since good written and oral communication skills are essential, ensure your application is clear and professional. We love candidates who can express themselves well, so don’t hold back on demonstrating your abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need right there!
How to prepare for a job interview at North West Housing Services
✨Know Your Stuff
Make sure you brush up on housing management services, especially lettings and tenancy management. Familiarise yourself with relevant housing legislation and good practices, as this will show your commitment to the role and help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role involves maintaining positive relationships with member organisations, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially under pressure or during challenging situations.
✨Demonstrate Your Customer Focus
Think about times when you've gone above and beyond for customers or clients. Be ready to share specific examples that highlight your customer service skills and how you’ve built trust with others, as this is key for a Client Services Officer.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
