Individual Rights Administrator | North West Ambulance Service NHS Trust
Company:
Company: North West Ambulance Service
Hours:
Hours: Full-time
Location:
Location: Liverpool, Preston or Manchester, L24 8RF
Location - Parkway/Estuary Point/Broughton
We are looking for an Individual Rights Administrator to join our Information Governance Team. This rewarding role is at the heart of ensuring individuals can exercise their rights under data protection legislation while helping the organisation meet its legal and regulatory obligations.
You will play a key role in managing requests for access to information, liaising with patients, staff, solicitors and other external stakeholders, and ensuring records are processed accurately, securely and within statutory timescales.
As an Individual Rights Administrator, you will support the administration of individual rights requests and help maintain compliance with UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, Access to Health Records legislation, Caldicott Principles and NHS confidentiality requirements.
This is an excellent opportunity for someone who enjoys working with information, managing complex administrative processes, and delivering excellent service to patients and stakeholders.
Key Responsibilities
- Receive, process and manage individual rights requests within statutory deadlines.
- Verify applicant identity and assess requests to ensure they are valid and lawful.
- Identify, retrieve and collate records from multiple electronic and paper-based systems for disclosure.
- Liaise with clinical services and healthcare professionals to support the review and release of records where appropriate.
- Respond to enquiries from patients, relatives, solicitors, police and internal stakeholders in a professional and confidential manner.
- Maintain accurate and auditable records of all requests, decisions and disclosures.
- Ensure information is transferred securely and in accordance with Trust policies and procedures.
- Support the review and maintenance of Information Governance policies and procedures.
- Promote good Information Governance practice across the organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Please ensure that you have read and understood the job description and person specification before applying.
Interviews will be taking place week commencing 07/09/2026, dates to be confirmed.
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
**Please note, this advert will close at 4pm, 28th August 2026. Any applications will need to be fully complete and submitted before 4pm**
This advert closes on Friday 28 Aug 2026
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Read more in Manchester employer: North West Ambulance Service
At North West Ambulance Service NHS Trust, we are committed to fostering a dynamic and inclusive work environment where innovation in healthcare delivery is at the forefront. As a Pathway Development Lead, you will have the opportunity to collaborate with a diverse range of stakeholders, driving meaningful change that directly impacts patient outcomes. Our flexible hybrid working model, combined with a strong focus on professional development and community engagement, makes NWAS an exceptional employer for those looking to make a difference in urgent and emergency care.
Contact Details:
North West Ambulance Service Recruitment Team
