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- Tasks: Lead the design and delivery of secure IP telephony services for critical clinical operations.
- Company: Join North West Ambulance Service NHS Trust, providing vital emergency services.
- Benefits: Be part of a team that makes a real difference in healthcare every day.
- Other info: Opportunity to mentor engineers and work with senior stakeholders in a dynamic setting.
- Why this job: Shape the future of telephony in healthcare and influence digital strategy.
- Qualifications: Deep knowledge of enterprise telephony and experience in regulated environments.
The predicted salary is between 46300 - 52800 £ per year.
NWAS is looking for a senior technical leader to own and shape our telephony and unified communications services. This is the most senior specialist role for telephony infrastructure, providing strategic direction and hands-on expertise. You’ll lead the design, delivery and continuous improvement of resilient, secure IP telephony and voice services that support critical clinical operations. Acting as a trusted advisor, you’ll influence digital strategy, define engineering standards and ensure compliance with NHS and information governance requirements. You’ll provide technical leadership to infrastructure teams, mentor senior engineers and work closely with suppliers and senior stakeholders. The role includes responsibility for service resilience, innovation, and future-proofing telephony platforms across a complex, multi-site environment. We’re looking for an experienced leader with deep knowledge of enterprise telephony, unified communications and network integration, ideally within the NHS or a similarly regulated environment. Join us and help deliver the right care, at the right time, every time.
About North West Ambulance Service NHS Trust: North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Responsibilities:
- Lead the design, delivery and continuous improvement of resilient, secure IP telephony and voice services that support critical clinical operations.
- Act as a trusted advisor to influence digital strategy, define engineering standards and ensure compliance with NHS and information governance requirements.
- Provide technical leadership to infrastructure teams, mentor senior engineers and work closely with suppliers and senior stakeholders.
- Be responsible for service resilience, innovation, and future-proofing telephony platforms across a complex, multi-site environment.
Qualifications and Experience:
- Deep knowledge of enterprise telephony, unified communications and network integration.
- Experience within the NHS or a similarly regulated environment is highly desirable.
Please ensure that you have read and understood the job description and person specification before applying. Assessment Centre & Professional Discussions to take place week commencing 1st June 2026. This advert closes on Tuesday 19 May 2026.
Principal Infrastructure Engineer - Telephony | North West Ambulance Service NHS Trust in Manchester employer: North West Ambulance Service
Contact Detail:
North West Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Infrastructure Engineer - Telephony | North West Ambulance Service NHS Trust in Manchester
✨Tip Number 1
Network, network, network! Reach out to professionals in the telephony and infrastructure space, especially those within the NHS. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've influenced digital strategy or improved service resilience in past roles. We want to see your hands-on expertise shine through!
✨Tip Number 3
Don’t just apply blindly! Tailor your approach when reaching out to potential employers. Mention specific projects or initiatives that align with their needs, especially around IP telephony and unified communications. Show them you’re the perfect fit!
✨Tip Number 4
Finally, make sure to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Principal Infrastructure Engineer - Telephony | North West Ambulance Service NHS Trust in Manchester
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure you’ve read the job description and person specification carefully. This will help you tailor your application to highlight how your skills and experience align with what NWAS is looking for.
Showcase Your Technical Expertise: When writing your application, don’t hold back on showcasing your deep knowledge of enterprise telephony and unified communications. Use specific examples from your past experiences to demonstrate your hands-on expertise and strategic thinking.
Be a Team Player: Highlight your experience in mentoring and leading teams. NWAS values collaboration, so mentioning how you've worked closely with suppliers and stakeholders will show that you’re a great fit for their culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining us in delivering critical services!
How to prepare for a job interview at North West Ambulance Service
✨Know Your Stuff
Make sure you brush up on your knowledge of enterprise telephony and unified communications. Be ready to discuss specific technologies and frameworks you've worked with, especially in a regulated environment like the NHS. This will show that you’re not just familiar with the concepts but have hands-on experience.
✨Showcase Your Leadership Skills
As a Principal Infrastructure Engineer, you'll be expected to lead teams and mentor others. Prepare examples of how you've successfully led projects or teams in the past. Highlight your ability to influence digital strategy and ensure compliance with governance requirements.
✨Understand the Bigger Picture
Familiarise yourself with the North West Ambulance Service's mission and how telephony impacts their operations. Be ready to discuss how your role can contribute to delivering critical care and improving patient transport services. This shows you’re aligned with their goals.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their current telephony challenges or future projects. This not only demonstrates your interest but also gives you a chance to assess if the role is the right fit for you.