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- Tasks: Provide remote patient assessments and ensure high clinical standards in urgent care.
- Company: North West Ambulance Service NHS Trust, dedicated to excellent patient care.
- Benefits: Competitive salary, paid CPD time, and various staff benefits.
- Why this job: Make a real difference in patient care while developing new skills.
- Qualifications: Post-registration clinical experience and strong leadership skills required.
- Other info: Flexible shifts available with opportunities for career progression.
The predicted salary is between 38682 - 46580 £ per year.
Nurses and Paramedics, are you ready to make your next career move away from a hospital or community setting? Maybe you are looking for something less physically demanding, but still want a challenge and to learn new skills or to use your existing skills and experience in a new way?
The post holder will work within our Integrated Contact Centres (ICC) based across the North West. As a UECC you will be responsible for the remote assessment of patients whilst ensuring the delivery of excellent patient care through the continuous achievement of high clinical standards. Further development will be offered once you have completed your initial training followed by a period of skill consolidation. Once this period of consolidation is complete, the post holder will be required to develop additional skills to meet the needs of the service. These additional skills will include providing clinical advice to both clinical and non-clinical colleagues, supporting staff who are returning to practice or are new and require mentorship as well as other specialist skills such as managing the clinical queue and referring calls onto partner organisations who provide Clinical Assessment Services on behalf of NWAS. It is a requirement of the role that these additional skills are completed in a timely manner to ensure that patients get access to the right care, at the right time, in the right place; every time.
What we are looking for:
- Post registration clinical experience in a face to face, primary or acute care setting, emergency department or pre-hospital role.
- Triage experience
- Excellent leadership and mentoring skills to support staff.
- Resilient, highly motivated and passionate about delivering outstanding patient care.
- An ability to adapt to a new and challenging setting.
- Basic computer skills.
What we offer in return:
- Part time and full time opportunities are available.
- Basic salary of £38,682 - £46,580 (pro rata for part time staff) plus A4C shift enhancements.
- Access to paid CPD time
- Access to numerous staff benefits such as salary sacrifice schemes, physiotherapy and other welfare benefits.
- Opportunities to develop knowledge and skills to support career progression.
Remote triage within ICC’s is delivered on a 24/7 basis, with post holders being expected to work a variety of shifts which may include full night shifts, Bank Holidays, and other Public Holidays.
Training Information:
Training for this role is on a full-time basis and lasts between 6 and 8 weeks. The classroom element of the training is Monday to Friday for 2 weeks, with mentorship taking place working shifts with experienced staff taking live calls. Candidates must ensure that they are able to commit to this training IN FULL, as no annual leave can be taken whilst in training. Training courses are currently planned throughout 2026 at venues across the North West. Specific dates will be discussed with successful candidates once any offer of employment is made.
Recruitment Process:
Shortlisted candidates will be invited to complete a simulated telephone assessment which will take place over Teams 21st - 23rd November 2025. Successful candidates from the first stage will then be invited to a F2F interview W/C 24th Nov and W/C 1st Dec. Please note that if you are not available to attend any part of the process on the dates above, further dates will not be offered as part of this recruitment. Previous applicants need not apply. Please ensure you read the full Job Description and Person Specification and demonstrate how your knowledge and experience meets the criteria contained within those documents in your supporting statement.
This advert closes on Sunday 16 Nov 2025.
Urgent & Emergency Care Clinician | North West Ambulance Service NHS Trust in Liverpool employer: North West Ambulance Service
Contact Detail:
North West Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent & Emergency Care Clinician | North West Ambulance Service NHS Trust in Liverpool
✨Tip Number 1
Get familiar with the role! Dive into the job description and understand what they’re really looking for. Highlight your relevant experience in your conversations, especially your triage and mentoring skills.
✨Tip Number 2
Practice makes perfect! Before your simulated telephone assessment, do some mock calls with friends or colleagues. This will help you feel more confident and ready to showcase your clinical judgement under pressure.
✨Tip Number 3
Be yourself during the interview! They want to see your passion for patient care and how you handle challenges. Share personal stories that demonstrate your resilience and adaptability in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Urgent & Emergency Care Clinician | North West Ambulance Service NHS Trust in Liverpool
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing, give the job description a good read. It’s packed with info on what they’re looking for, so make sure you understand the role and how your experience fits in.
Tailor Your Supporting Statement: When you write your supporting statement, don’t just copy-paste your CV. Highlight specific experiences that match the criteria in the job description. Show us how you can bring value to the team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and avoid jargon unless it’s relevant. We want to see your skills and experience without wading through fluff!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at North West Ambulance Service
✨Know Your Stuff
Make sure you’re familiar with the role of a UECC and the specific responsibilities outlined in the job description. Brush up on your triage experience and be ready to discuss how your clinical background can contribute to excellent patient care.
✨Showcase Your Skills
Prepare examples that highlight your leadership and mentoring skills. Think about times when you’ve supported colleagues or managed challenging situations, as these will demonstrate your ability to adapt and thrive in a new setting.
✨Practice Makes Perfect
Since there’s a simulated telephone assessment involved, practice your communication skills. You might want to do mock calls with friends or family to get comfortable with remote assessments and ensure you can convey clinical advice clearly and confidently.
✨Be Ready for the Shift
Understand the shift patterns and training commitments required for this role. Be prepared to discuss your availability and willingness to work various shifts, including nights and holidays, as this shows your dedication to the position and the service.