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- Tasks: Handle emergency calls and provide vital support in a fast-paced environment.
- Company: North West Ambulance Service NHS Trust, dedicated to saving lives.
- Benefits: Structured training, career progression, and supportive work culture.
- Other info: Full-time training with ongoing development opportunities.
- Why this job: Make a real difference in people's lives while developing essential skills.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 23915 - 25000 £ per year.
It is recommended that you read the Job Description and Frequently Asked Questions attached to this advert for further details before applying. This is a vital role where you will start your training as an ICC Call Handler in one of our contact centre areas – 999, 111 or Patient Transport Services. In time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or PTS). Each stage of the conversion training will include practical experience of working in that area. This offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent ICC Call Handler.
Assessments will take place on: 21st May 2026. Interviews will take place on: 24th May 2026. Dates may be subject to change.
Course Training period: (10 weeks). No leave permitted within the above training weeks – Courses run Full Time 37.5hrs pw.
We have organised some support sessions for those interested in this role to enable better understanding of this role, the application and recruitment process. To book your place please click the link below to select a date and time you wish to attend, and you will be emailed a link to join your selected Teams session.
ICC Call Handler Support Session Registration Form - Bolton & Liverpool Vacancies. – Fill in form.
You will be placed on a training period with a full classroom programme to allow you to undertake the role. Continued employment is conditional upon the successful completion of the mandatory training programme, which includes all required assessments and a preceptorship period. You must achieve a satisfactory pass in all components of this programme within 10 weeks from your start date. Failure to meet this requirement will result in termination of employment.
ICC Call Handler - Estuary Point, Liverpool | North West Ambulance Service NHS Trust employer: North West Ambulance Service
Contact Detail:
North West Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICC Call Handler - Estuary Point, Liverpool | North West Ambulance Service NHS Trust
✨Tip Number 1
Get familiar with the role! Dive into the job description and FAQs to understand what being an ICC Call Handler is all about. Knowing the ins and outs will help you shine during interviews.
✨Tip Number 2
Join our support sessions! These are a great way to get insights directly from the team and ask any burning questions you might have. Plus, it shows your enthusiasm for the role!
✨Tip Number 3
Practice makes perfect! Brush up on your communication skills and think about scenarios you might face as a call handler. Being prepared can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace ICC Call Handler - Estuary Point, Liverpool | North West Ambulance Service NHS Trust
Some tips for your application 🫡
Read the Job Description: Before you dive into your application, make sure to read the Job Description and FAQs thoroughly. It’ll give you a solid understanding of what we’re looking for and help you tailor your application to fit the role perfectly.
Show Your Passion: When writing your application, let your enthusiasm shine through! We want to see why you’re excited about becoming an ICC Call Handler and how you can contribute to our team. A bit of personality goes a long way!
Highlight Relevant Experience: Make sure to showcase any relevant experience or skills that align with the role. Whether it’s customer service, communication skills, or working under pressure, we want to know how your background makes you a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the necessary details and links to support sessions that can help you along the way.
How to prepare for a job interview at North West Ambulance Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly read the job description and understand what being an ICC Call Handler entails. Familiarise yourself with the different areas you'll be working in, like 999, 111, and Patient Transport Services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Common Scenarios
As an ICC Call Handler, you'll need to handle various situations calmly and efficiently. Think about common scenarios you might face and practice how you would respond. This could include dealing with emergency calls or managing patient transport requests. Being prepared for these types of questions will demonstrate your problem-solving skills.
✨Show Your Commitment to Training
Since this role involves a mandatory training programme, it's crucial to express your willingness to learn and adapt. Be ready to discuss how you approach learning new skills and how you plan to succeed in the training period. Highlight any previous experiences where you've had to quickly pick up new information or skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it's the right fit for you. You might want to ask about the training process, ongoing development opportunities, or what a typical day looks like for an ICC Call Handler. Thoughtful questions can leave a lasting impression on your interviewers.