At a Glance
- Tasks: Lead and optimise staff schedules for our Integrated Contact Centre teams.
- Company: Join the North West Ambulance Service NHS Trust, making a difference in healthcare.
- Benefits: Enjoy flexible hybrid working, no unsocial hours, and a supportive team culture.
- Other info: Great opportunity for career growth in a vital public service role.
- Why this job: Be a key player in enhancing service efficiency and team dynamics.
- Qualifications: Strong experience in workforce management and resource planning is essential.
The predicted salary is between 46300 - 52800 £ per year.
North West Ambulance Service is seeking a highly skilled and experienced ICC Scheduling Manager to lead the creation and optimisation of staff schedules across our Integrated Contact Centre (ICC) teams.
Key Responsibilities
- Oversee scheduling operations using the ICC’s workforce management tool.
- Ensure accuracy, policy compliance, and performance optimisation in all schedules.
- Provide expert advice to stakeholders on staffing requirements, abstractions, and shrinkage.
- Lead and develop a team of Scheduling Analysts, promoting a positive and inclusive culture.
- Act as a key resource planning ambassador, promoting efficiencies and processes for the betterment of the service.
Essential Skills
- Strong WFM & resource planning experience at a manager level, NICE IEX experience highly desirable.
- Proven scheduling and planning expertise in a contact centre setting.
- World‑class analytical and leadership skills.
- Advanced Excel skills.
Job Details
- No unsocial hours required; working hours within standard corporate business hours.
- Team works flexibly with hybrid working available; Estuary Point can be considered a base site, but the wider team will be based at Middlebrook.
- Travel may be required at times between the ICC sites.
ICC Scheduling Manager | North West Ambulance Service NHS Trust in Horwich employer: North West Ambulance Service
North West Ambulance Service NHS Trust is an exceptional employer that prioritises the well-being and development of its staff. With a commitment to fostering a positive and inclusive work culture, employees benefit from flexible hybrid working arrangements and standard corporate hours, ensuring a healthy work-life balance. The organisation also offers ample opportunities for professional growth, making it an ideal place for those seeking meaningful and rewarding careers in the healthcare sector.
Contact Details:
North West Ambulance Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICC Scheduling Manager | North West Ambulance Service NHS Trust in Horwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at North West Ambulance Service on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and resource planning. We can even role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've optimised schedules in the past. We want to demonstrate that we can bring real value to the ICC team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace ICC Scheduling Manager | North West Ambulance Service NHS Trust in Horwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your WFM and resource planning experience, especially if you've worked in a contact centre before. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ICC Scheduling Manager role. Share specific examples of your scheduling successes and how you’ve led teams in the past. We love a good story!
Show Off Your Analytical Skills:Since this role requires strong analytical abilities, don’t forget to mention any relevant tools or software you’ve used, like NICE IEX or advanced Excel. We’re keen to see how you’ve used data to optimise schedules and improve performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at North West Ambulance Service!
How to prepare for a job interview at North West Ambulance Service
✨Know Your WFM Tools
Familiarise yourself with workforce management tools, especially NICE IEX, as this is crucial for the role. Be prepared to discuss your experience with these tools and how you've used them to optimise scheduling in previous positions.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think of specific instances where your data analysis led to improved scheduling or resource allocation. This will demonstrate your capability to handle the analytical demands of the job.
✨Leadership Matters
As a Scheduling Manager, you'll be leading a team. Be ready to talk about your leadership style and how you foster a positive and inclusive culture. Share stories that illustrate your ability to motivate and develop your team.
✨Understand the Service's Needs
Research North West Ambulance Service and understand their operational challenges. Be prepared to discuss how you can contribute to their goals and improve efficiencies within the ICC. Showing that you care about the service will set you apart.
