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For Companies At a Glance
- Tasks: Create and manage staff schedules to support emergency services.
- Company: Join the North West Ambulance Service, making a real difference in your community.
- Benefits: Enjoy hybrid working, no unsocial hours, and a supportive team environment.
- Why this job: Be part of a vital service, ensuring effective scheduling for urgent care teams.
- Qualifications: Experience with scheduling systems and strong analytical skills are essential.
- Other info: Opportunity for personal growth while contributing to public health.
The predicted salary is between 37338 - 44962 £ per year.
NWAS is seeking a detail-focused ICC Scheduling Analyst to support effective scheduling across our Integrated Contact Centre (ICC) teams. This is an exciting opportunity to play a fundamental role in embedding resource planning best practice and to make a real difference with our emergency and urgent service teams.
Key Responsibilities
- Create and maintain accurate staff schedules using the ICC’s WFM.
- Balance operational performance with staff wellbeing in all scheduling decisions.
- Monitor compliance with the Working Time Directive and manage shrinkage data.
- Collaborate with managers to ensure workforce data accuracy and support scheduling activities like training and meetings.
What You’ll Bring
- Experience working on a scheduling WFM, NICE IEX experience highly desirable.
- Outstanding attention to detail.
- Positive can-do approach to challenges.
- Excellent analytical skills.
Benefits & Working Conditions
- No unsocial hours required.
- Hybrid working will be available with a minimum of 2 days in the office per week.
- Base site Estuary Point, though the wider team will be based at Middlebrook and travel may be required between ICC sites.
ICC Scheduling Analysts | North West Ambulance Service NHS Trust in Horwich employer: North West Ambulance Service
Contact Detail:
North West Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICC Scheduling Analysts | North West Ambulance Service NHS Trust in Horwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at North West Ambulance Service on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and resource planning. We can even role-play with a friend to boost our confidence and nail those answers!
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to improve scheduling in past roles. This will help us stand out as the detail-focused candidate they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace ICC Scheduling Analysts | North West Ambulance Service NHS Trust in Horwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICC Scheduling Analyst role. Highlight your experience with scheduling WFM and any relevant analytical skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail: As an ICC Scheduling Analyst, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at North West Ambulance Service
✨Know Your Scheduling Systems
Make sure you brush up on your knowledge of scheduling systems, especially WFM and NICE IEX. Be ready to discuss how you've used these tools in the past and how they can help improve operational performance.
✨Showcase Your Attention to Detail
As an ICC Scheduling Analyst, attention to detail is key. Prepare examples from your previous roles where your meticulous nature made a difference, whether it was in scheduling or data management.
✨Demonstrate Your Analytical Skills
Be prepared to talk about how you approach problem-solving and analysis. Think of specific instances where your analytical skills helped optimise schedules or resolve conflicts, and be ready to share those stories.
✨Emphasise Collaboration
Highlight your experience working with teams and managers. Discuss how you’ve collaborated to ensure accurate workforce data and scheduling activities, as teamwork will be crucial in this role.