North West Ambulance Service NHS Trust is seeking an ICC Scheduling Analyst to support scheduling across the Integrated Contact Centre (ICC) teams. The role focuses on embedding resource planning best practices to assist emergency and urgent service teams.
Key responsibilities include creating and maintaining staff schedules via the ICC’s WFM, balancing performance with staff wellbeing, and ensuring compliance with the Working Time Directive.
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Hybrid ICC Scheduling Analyst | WFM Specialist in Horwich employer: North West Ambulance Service
At North West Ambulance Service NHS Trust, we are committed to fostering a dynamic and inclusive work environment where innovation in healthcare delivery is at the forefront. As a Pathway Development Lead, you will have the opportunity to collaborate with a diverse range of stakeholders, driving meaningful change that directly impacts patient outcomes. Our flexible hybrid working model, combined with a strong focus on professional development and community engagement, makes NWAS an exceptional employer for those looking to make a difference in urgent and emergency care.
Contact Details:
North West Ambulance Service Recruitment Team
