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- Tasks: Lead a team to ensure top-notch emergency and non-emergency call handling.
- Company: Regional healthcare service dedicated to quality patient care.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real difference in emergency healthcare while developing your leadership skills.
- Qualifications: Strong leadership and communication skills, with the ability to thrive under pressure.
- Other info: Join a dynamic team focused on improving patient care and team performance.
The predicted salary is between 36000 - 60000 £ per year.
A regional healthcare service is seeking an ICC Call Handling Team Manager to lead and manage the call handling team, ensuring effective performance and quality of care in emergency and non-emergency situations.
Responsibilities include:
- Managing training objectives
- Performance improvement plans
- Team recruitment
Candidates must demonstrate strong leadership, communication skills, and a proven ability to work under pressure. This role supports both emergency medical treatment and non-emergency patient transport services.
Emergency Call Handling Team Lead — Drive Performance in Broughton employer: North West Ambulance Service
Contact Detail:
North West Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handling Team Lead — Drive Performance in Broughton
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare sector, especially those who work in emergency services. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and performance management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your ability to handle pressure during interviews. Share specific examples from your past experiences where you successfully managed high-stress situations, especially in call handling or emergency scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Emergency Call Handling Team Lead — Drive Performance in Broughton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past, especially in high-pressure situations like emergency call handling.
Communicate Clearly: Strong communication is key in this role. Use clear and concise language in your application to demonstrate your ability to convey important information effectively. Remember, we’re looking for someone who can lead a team with confidence!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can show how their skills align with our goals.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at North West Ambulance Service
✨Know Your Stuff
Make sure you understand the ins and outs of emergency call handling. Brush up on relevant protocols, performance metrics, and quality care standards. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in high-pressure situations. Think about specific challenges you've faced and how you motivated your team to achieve their goals. This will demonstrate your capability to manage and inspire others.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. In this role, communication is key, so be ready to discuss how you would handle difficult conversations or relay critical information during emergencies.
✨Ask Insightful Questions
Prepare thoughtful questions about the team's current challenges and the company's vision for the future. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
