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- Tasks: Lead a team to ensure top-notch call handling in emergency and non-emergency situations.
- Company: Regional healthcare service dedicated to quality patient care.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: Strong leadership and communication skills, with the ability to thrive under pressure.
- Other info: Join a dynamic environment focused on improving healthcare services.
The predicted salary is between 36000 - 60000 £ per year.
A regional healthcare service is seeking an ICC Call Handling Team Manager to lead and manage the call handling team, ensuring effective performance and quality of care in emergency and non-emergency situations.
Responsibilities include managing training objectives, performance improvement plans, and team recruitment.
Candidates must demonstrate strong leadership, communication skills, and a proven ability to work under pressure. This role supports both emergency medical treatment and non-emergency patient transport services.
Emergency Call Handling Team Lead — Drive Performance in Broughton Astley employer: North West Ambulance Service
Contact Detail:
North West Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handling Team Lead — Drive Performance in Broughton Astley
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in emergency services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and performance management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your ability to handle pressure! Think of examples from your past experiences where you successfully managed stressful situations. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Emergency Call Handling Team Lead — Drive Performance in Broughton Astley
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams in high-pressure situations, just like the ones you'll face in this role.
Communicate Clearly: Strong communication is key for this position. When writing your application, be clear and concise. Use straightforward language to demonstrate your ability to convey important information effectively.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the job description. Mention specific experiences that relate to managing call handling teams and improving performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at North West Ambulance Service
✨Know Your Stuff
Make sure you understand the ins and outs of emergency call handling. Brush up on relevant protocols, performance metrics, and quality care standards. This will show that you're not just interested in the role but also knowledgeable about what it entails.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in high-pressure situations. Think about specific challenges you've faced and how you motivated your team to achieve their goals. This will demonstrate your capability to manage and inspire others.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. In this role, effective communication is key, especially when dealing with emergencies. Consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and articulate.
✨Ask Insightful Questions
Prepare thoughtful questions about the team's current challenges and the company's vision for the future. This shows that you're genuinely interested in the role and eager to contribute to the team's success. Plus, it gives you a chance to assess if the company is the right fit for you.
