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- Tasks: Navigate patient calls and ensure safety until ambulance arrival or referral.
- Company: Join the North West Ambulance Service NHS Trust, a vital emergency service provider.
- Benefits: Flexible rota, career progression, and the chance to make a real difference.
- Why this job: Be part of a life-saving team and enhance your clinical skills in a dynamic environment.
- Qualifications: Experience as a Nurse/Paramedic with telephone triage skills required.
- Other info: Work 24/7 in a supportive team dedicated to patient care.
The predicted salary is between 36000 - 60000 £ per year.
The North West Ambulance Service (NWAS) is expanding its clinical workforce within our Integrated Contact Centres (ICC). The post provides an opportunity for motivated and experienced Nurse/Paramedics with a telephone triage experience background to take the next step in their career. We are looking to recruit to our Middlebrook (Bolton) site. Flexibility and being able to participate in a self-preferencing rota that provides 24-hour cover will be required.
Responsibilities
- The post holder will use their experience and clinical knowledge to effectively navigate and maintain patient safety for all calls awaiting ambulance allocation; up to and beyond the point of ambulance arrival on scene or onward referral following a telephone triage.
- Postholders will be responsible for maintaining high standards of care and safety within clinical delivery, actively supporting colleagues to ensure telephone triage is delivered to the highest standards and in a timely manner.
- The post holder will also provide clinical support to our dispatch, call handling and responding staff.
About NWAS
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Recruitment Campaign
- Advertising Dates: 13.03.2026 - 29.03.2026
- Clinical Assessment: 16.04.2026 / 17.04.2026 at Estuary Point; scenarios pertinent to the Clinical Navigator role.
- Interviews: 22/04/2026 - 23/04/2026
This advert closes on Monday 30 Mar 2026.
ICC Clinical Navigator | North West Ambulance Service NHS Trust in Bolton employer: North West Ambulance Service
Contact Detail:
North West Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICC Clinical Navigator | North West Ambulance Service NHS Trust in Bolton
✨Tip Number 1
Get to know the North West Ambulance Service inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone triage skills! Since this role heavily relies on effective communication over the phone, consider doing mock calls with friends or colleagues. This will boost your confidence and help you articulate your clinical knowledge clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the NWAS team. Good luck!
We think you need these skills to ace ICC Clinical Navigator | North West Ambulance Service NHS Trust in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICC Clinical Navigator role. Highlight your telephone triage experience and any relevant clinical knowledge that aligns with NWAS's needs. We want to see how your skills can contribute to maintaining high standards of care.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining NWAS and how your background as a Nurse/Paramedic makes you a perfect fit. We love seeing genuine enthusiasm for the role!
Showcase Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability in your application. We appreciate candidates who are ready to participate in a self-preferencing rota to provide 24-hour cover.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the NWAS team. We can't wait to hear from you!
How to prepare for a job interview at North West Ambulance Service
✨Know Your Clinical Stuff
Make sure you brush up on your clinical knowledge and telephone triage experience. Be ready to discuss specific scenarios where you've successfully navigated patient care over the phone, as this will show your expertise and confidence in handling calls.
✨Show Your Flexibility
Since the role requires participation in a self-preferencing rota for 24-hour cover, be prepared to talk about your availability and willingness to work flexible hours. Highlight any previous experiences where you've adapted to changing schedules or demands.
✨Demonstrate Team Support
The role involves supporting colleagues in delivering high standards of care. Share examples of how you've collaborated with others in a clinical setting, especially in high-pressure situations, to ensure patient safety and effective communication.
✨Prepare for Clinical Scenarios
During the interview, you might face clinical assessment scenarios relevant to the role. Practice responding to potential triage situations, focusing on your decision-making process and prioritisation skills. This will help you feel more confident and articulate during the assessment.