At a Glance
- Tasks: Lead the NHS Pathways Directory of Services team and drive service improvement initiatives.
- Company: Join North West Ambulance Service NHS Trust, a vital provider of emergency medical services.
- Benefits: Be part of a supportive team with opportunities for professional growth and development.
- Why this job: Make a real difference in healthcare by improving urgent and emergency care systems.
- Qualifications: Strong leadership skills and expertise in NHS Pathways and DoS systems required.
- Other info: Dynamic role with collaboration across 60+ NHS organisations for impactful healthcare delivery.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and dynamic professional to join our team as Deputy Regional Assurance Lead for the NHS Pathways Directory of Services (DoS) across the North West region. This fixed-term role provides senior leadership and operational support in implementing and maintaining the DoS and Capacity Management Modules, working collaboratively with over 60 NHS organisations including Acute Trusts, ICBs, NHS111, and NWAS.
The post-holder will deputise for the Regional Assurance Lead, managing the NWAS DoS team, chairing senior-level meetings, and representing NWAS at regional and national forums. Key responsibilities include driving service improvement initiatives, ensuring accurate DoS data, delivering specialist training, and supporting integrated urgent and emergency care systems aligned with the NHS Long Term Plan.
Key Responsibilities- Lead and support the NWAS Directory of Services (DoS) team, deputising for the Regional Lead and coordinating workstreams to drive consistent regional delivery.
- Oversee the maintenance and management of the DoS system, ensuring it operates in line with best practice, national guidance and evolving local requirements.
- Evaluate national and local DoS policies, translating them into clear implementation plans, guidance and documentation to ensure full compliance across all user groups.
- Act as a trusted advisor to NHS Trusts, analysing complex and sometimes conflicting requirements, identifying suitable technical solutions, and supporting effective capacity and activity management.
- Promote strong collaborative working across the North West, building partnerships with commissioners and providers to ensure a fully integrated, cross‑regional approach to DoS development and issue resolution.
- Provide senior leadership on DoS capacity, performance and improvement initiatives, supporting the achievement of national and local strategic objectives, cost efficiencies and quality outcomes.
- Strong leadership and line management experience
- Expertise in NHS Pathways and DoS systems
- Proven ability to manage complex projects and stakeholder relationships
- Excellent communication, negotiation, and organisational skills
About the Trust: North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West.
NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.
Key Dates- Shortlisting – 18.02.2026
- Assessment Centre – 26.02.2026
- Professional Discussion 1 – 26.02.2026
- Professional Discussion 2 – 26.02.2026
- Advert closes on Friday 13 Feb 2026
Deputy Regional Directory of Services Lead | North West Ambulance Service NHS Trust in Bolton employer: North West Ambulance Service
Contact Detail:
North West Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Regional Directory of Services Lead | North West Ambulance Service NHS Trust in Bolton
✨Tip Number 1
Network like a pro! Reach out to professionals in the NHS sector, especially those involved with the DoS. Attend relevant events or webinars to make connections and learn more about the role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of NHS Pathways and DoS systems. Be ready to discuss how you can drive service improvements and manage complex projects effectively.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully led teams or projects, especially in healthcare settings. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deputy Regional Directory of Services Lead | North West Ambulance Service NHS Trust in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Deputy Regional Assurance Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role involves strong leadership, don’t forget to share specific examples of your past experiences managing teams or projects. We want to see how you've driven service improvements and collaborated with others.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see your strengths.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can process your application smoothly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at North West Ambulance Service
✨Know Your NHS Pathways Inside Out
Make sure you brush up on your knowledge of NHS Pathways and the Directory of Services (DoS) systems. Familiarise yourself with recent changes, best practices, and how they impact service delivery. This will show that you're not just a candidate, but someone who is genuinely invested in the role.
✨Showcase Your Leadership Skills
As a Deputy Regional Assurance Lead, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects, especially in complex environments. Highlight your ability to manage stakeholder relationships and drive service improvement initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle conflicting requirements. Think of scenarios where you've had to analyse complex situations and come up with effective solutions. Practising these responses will help you articulate your thought process clearly during the interview.
✨Engage with Collaborative Working Examples
Collaboration is key in this role, so be ready to discuss how you've built partnerships in previous positions. Share specific instances where you've worked with various stakeholders to achieve common goals, particularly in healthcare settings. This will demonstrate your ability to promote strong collaborative working across the North West.
