ICC Capacity Planning Analyst

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve.

The Trust reserves the right to close this vacancy early if a large number of applications are received. Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date.

When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offer a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Main duties of the job:

• Develop and maintain accurate long- and short-term capacity plans using the ICC's workforce management tool.
• Monitor and update key metrics such as shrinkage, attrition, and forecasted volumes.
• Collaborate with stakeholders to align long term plans with operational changes and strategic goals.
• Identify risks, escalate issues, and highlight impacts on KPIs and performance.
• Promote best practices and build strong, empathetic relationships across the ICC.

What You'll Bring:

• Strong resource planning and WFM experience, NICE IEX experience highly desirable.
• Ability to challenge constructively and influence decision-making.
• World-class analytical and communication skills.
• Advanced Excel skills.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West.

There are no unsocial hours required as part of this role, working hours will be within standard corporate business hours. The team work in a flexible way with hybrid working available. Estuary Point can be considered as a base site; however, the wider team will be based at Middlebrook. Travel may be required at times between the ICC sites.

If you have any questions about this exciting opportunity, please contact the recruiting manager, Sarah Wilson - ICC Senior Resource and Planning Manager.

Person specification:

• Ability to create and maintain large databases with outstanding attention to detail and capability to identify patterns to support making recommendations to enable efficiencies and/or improve forecasts.
• Solid understanding of specialist expertise in complex capacity planning methodologies and Erlang modelling to underpin comprehensive and accurate forecasts to achieve against external service levels and KPIs.
• Ability to turn strategy into detailed forecasted projections with sound assumptions.
• Effective at proactively engaging with key stakeholders to represent Resource Planning & Forecasting.
• Strong analytical and problem-solving skills, with a proactive and solution focused approach to tackling issues whilst working on own initiative.
• Able to work effectively as part of a team to achieve departmental and organisational objectives and key performance indicators.
• Strong and effective communicator, both verbal and written, with ability to interpret technical detail in plain English to key stakeholders.
• Excellent interpersonal skills to develop and maintain excellent working relationships with colleagues at all levels.
• Exceptional attention to detail, with a "right first time" attitude in making quality of work a priority.
• Flexible approach in being able to prioritise tasks and to manage conflicting demands on time to deliver objectives.

Qualification and Knowledge:

• Degree or significant relevant experience in statistical analysis and capacity planning.
• Experience working with a workforce management tool.
• Experience managing large data sets in Microsoft Excel with ability to create reports using complex formulas and pivot tables.
• Experience of creating capacity plans as part of a resource planning team, experience in an NHS or emergency service setting is desirable.