At a Glance
- Tasks: Assist in delivering sales targets and providing top-notch customer service.
- Company: Join the Northwest Air Ambulance Charity, making a life-saving difference.
- Benefits: Gain valuable experience while contributing to a meaningful cause.
- Other info: Flexible hours and a dynamic environment with a focus on teamwork.
- Why this job: Be part of a team that changes lives and supports your community.
- Qualifications: Experience with EPOS systems and cash handling preferred.
The predicted salary is between 14727 - 14727 € per year.
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity, we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Overall purpose of the role:
To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales.
Main duties and responsibilities:
- Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
- Assist with pricing of items to ensure profit maximization.
- Proactively promote Gift Aid in order to maximise contributions from donations.
- Work alongside volunteers acting as a role model ensuring standards of quality are met.
- Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity Policies and Procedures.
- Provide excellent customer service and donor experience, which attracts new supporters every day.
- Ensure high standards of cleanliness, display and merchandising are met.
- Ensure the Health and Safety of your colleagues and customers.
- Establish quality standards, consumer safety and ensuring continuity.
- Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.
PERSON SPECIFICATION
Experience:
- Previously worked on an EPOS system.
- Experience of working with volunteers.
- Knowledge of Gift Aid procedures.
- Knowledge of Health & Safety.
Skills:
- A good standard of numeracy and literacy.
- IT Literate.
- Cash handling experience.
- Communicate effectively across a multi-site organisation.
- Strong organisational skills.
- Pro-active team member.
Personal Attributes / Abilities:
- Ability to manage time with conflicting priorities.
- Open, adaptable, honest and reliable.
- Flexible approach to meet the demands of the Charity.
- Enthusiastic and motivated to deliver excellent service.
- Ability to be standing/walking during working hours.
- Ability to lift and move heavy items including furniture in our Furniture shops.
Retail Assistant - Southport employer: North West Air Ambulance
The Northwest Air Ambulance Charity is an exceptional employer, offering a rewarding opportunity to contribute to life-saving services while working in a supportive and dynamic retail environment in Southport. With a strong focus on employee development, we foster a culture of teamwork and innovation, ensuring that our Retail Assistants not only meet customer expectations but also grow personally and professionally. Join us to make a meaningful impact in your community while enjoying the benefits of flexible working hours and a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Southport
✨Tip Number 1
Get to know the charity! Research the Northwest Air Ambulance Charity and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since the role involves providing excellent service, think of examples from your past experiences where you went above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the shop culture and what the managers are really looking for in a Retail Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our life-saving crew. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant - Southport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Assistant role. Highlight any relevant experience, especially with EPOS systems and working with volunteers. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about working with us at NWAA and how you can contribute to our mission. Keep it friendly and engaging – we love a personal touch!
Showcase Your Customer Service Skills:Since providing excellent customer service is key, make sure to include examples of how you've gone above and beyond for customers in previous roles. We want to know how you can help us exceed expectations!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at North West Air Ambulance
✨Know the Charity Inside Out
Before your interview, take some time to research the Northwest Air Ambulance Charity. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Retail Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a welcoming environment and enhance donor experiences.
✨Demonstrate Team Spirit
Working alongside volunteers means being a team player. Think of instances where you've successfully collaborated with others. Emphasise your ability to motivate and support team members, as this will resonate well with the charity's ethos.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios, like handling stock or cash management. Brush up on your knowledge of EPOS systems and Gift Aid procedures, and be prepared to discuss how you would handle specific situations in the shop.
