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- Tasks: Engage and retain lottery supporters while managing day-to-day operations.
- Company: Join the Northwest Air Ambulance Charity, making a life-saving difference.
- Benefits: Competitive salary with potential increases, hybrid working, and impactful work.
- Why this job: Be part of a team that changes lives through innovative fundraising.
- Qualifications: Experience in supporter engagement, data analysis, and strong communication skills.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 22899 - 31859 £ per year.
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity, we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
BASE: Knowsley/Barton Hybrid
DEPARTMENT: Individual Giving - Lottery
SALARY: £27,899
WORKING HOURS: 35 hours per week. The advertised salary will be reviewed in April, with any potential increase considered.
Overall purpose of the role: This role focuses on retaining and engaging lottery supporters through excellent stewardship, effective communications, and cross-promotion of fundraising activities. It involves supporting day-to-day lottery operations, ensuring compliance, maintaining accurate supporter records, and using data insights to improve retention.
Main duties and responsibilities:
- Lead and maximise retention by designing and implementing effective supporter journeys, championing excellent stewardship of donors.
- With support from Lottery Manager, work collaboratively with the in-house marketing and comms team, and external PR agency, to ensure that PR opportunities associated with the Lottery are incorporated within the Charity’s communications schedule and that appropriately branded marketing material is sourced.
- Assist in the management of day-to-day operations of the charity’s gambling portfolio, including raffle by working collaboratively with the External Lottery Manager and other third-party suppliers to ensure timeframes and targets are met.
- Work closely with the other departments to effectively cross promote the full range of support activities that can be undertaken by lottery players, including other fundraising products such as the charity’s community, events and corporate fundraising programmes, retail opportunities, donations (regular and one-off), gifts in wills, and volunteering.
- Collaborate across the organisation to maximise cross-promotion opportunities.
- Work closely with the CRM Manager and Supporter Engagement Manager to identify and implement improvements to working practices to drive efficiencies and improve supporter experience.
- Ensure the Charity CRM is up to date with supporter communications, and any changes to supporter preferences, and details and also actioning relevant updates such as self-exclusions.
- Assist with the administration of day-to-day operations of the lottery products, including research tasks and reporting, and be the point of contact for supporter queries.
- Use insight, data analysis, research and supporter feedback to shape product development and improve retention.
- With support from the Lottery Manager, ensure the lottery is fully compliant with the Gambling Act 2005, Gambling Commission guidance, and all relevant charity law.
PERSON SPECIFICATION:
Experience:
- Excellent stewardship and supporter engagement.
- Data analysis and insight-driven decision making.
- Demonstrated ability to work collaboratively across teams, which may be supported by experience in cross-functional roles or project management.
- Experience in customer service or a charity environment, demonstrating strong communication and supporter engagement abilities.
- Proven administrative and organisational experience.
- Knowledge of compliance requirements, particularly relating to the Gambling Act 2005 and charity law.
Skills:
- Administrative and organisational skills.
- Compliance and attention to detail.
- Skills or experience in data analysis, such as proficiency with CRM systems or data-driven decision making.
- Strong communication and collaboration abilities.
- Customer service experience.
Lottery Engagement Officer in Salford employer: North West Air Ambulance
Contact Detail:
North West Air Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lottery Engagement Officer in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved with lotteries or fundraising. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show your passion for the cause! When you get the chance to speak with someone from NWAA, let them know why you're excited about their mission. Genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching NWAA’s recent projects and initiatives. Bring up specific examples during your chat to demonstrate your knowledge and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and supporting their life-saving work.
We think you need these skills to ace Lottery Engagement Officer in Salford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives, especially in a charity setting like ours.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our mission and the specific duties of the Lottery Engagement Officer role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at North West Air Ambulance
✨Know Your Lottery Inside Out
Before the interview, make sure you understand the lottery operations and how they fit into the charity's mission. Familiarise yourself with the Gambling Act 2005 and any compliance requirements. This will show your commitment and readiness to engage with the role.
✨Showcase Your Stewardship Skills
Prepare examples of how you've successfully engaged and retained supporters in previous roles. Highlight your experience in excellent stewardship and how it can translate to the Lottery Engagement Officer position. Be ready to discuss specific strategies you've implemented.
✨Data is Your Best Friend
Brush up on your data analysis skills! Be prepared to discuss how you've used data insights to drive decision-making in past roles. Think of examples where your analytical skills improved supporter retention or engagement.
✨Collaboration is Key
This role requires working closely with various teams. Prepare to talk about your experience in cross-functional collaboration. Share specific instances where teamwork led to successful outcomes, especially in a charity or customer service context.