At a Glance
- Tasks: Assist in delivering sales targets and providing top-notch customer service.
- Company: Join the Northwest Air Ambulance Charity, making a life-saving difference.
- Benefits: Competitive salary, flexible hours, and the chance to support a vital cause.
- Other info: Dynamic role with opportunities to work alongside dedicated volunteers.
- Why this job: Be part of a team that changes lives while gaining valuable retail experience.
- Qualifications: Experience with EPOS systems and a passion for helping others.
The predicted salary is between 14727 - 14727 € per year.
Retail Assistant Department: Retail
Reporting to: Shop Manager
Working Hours: 21 hours per week
Salary: £14,727 per annum
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Overall purpose of the role: To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales.
Main duties and responsibilities:
- Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
- Assist with pricing of items to ensure profit maximization.
- Proactively promote Gift Aid in order to maximise contributions from donations.
- Work alongside volunteers acting as a role model ensuring standards of quality are met.
- Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity Policies and Procedures.
- Provide excellent customer service and donor experience, which attracts new supporters every day.
- Ensure high standards of cleanliness, display and merchandising are met.
- Ensure the Health and Safety of your colleagues and customers.
- Establish quality standards, consumer safety and ensuring continuity.
- Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.
Person Specification:
- Previously worked on an EPOS system
- Experience of working with volunteers
- Knowledge of Gift Aid procedures
- Knowledge of Health and Safety
Retail Assistant - Southport employer: North West Air Ambulance
The Northwest Air Ambulance Charity is an exceptional employer, offering a rewarding opportunity for Retail Assistants in Southport to contribute to a life-saving mission. With a strong focus on employee development and a supportive work culture, staff are encouraged to grow their skills while making a meaningful impact in the community. Enjoy the unique advantage of working in a charity that values innovation and teamwork, all while providing excellent customer service and enhancing patient outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Southport
✨Tip Number 1
Get to know the charity's mission and values. When you walk into that interview, show us how your passion aligns with what we do at NWAA. It’s all about making a life-changing difference, so let that shine through!
✨Tip Number 2
Practice your customer service skills! We want to see how you handle different situations, especially when it comes to providing top-notch service. Think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
Be ready to talk about teamwork! Since you'll be working alongside volunteers, share stories that highlight your ability to collaborate and lead by example. We love seeing candidates who can inspire others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our life-saving crew!
We think you need these skills to ace Retail Assistant - Southport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Assistant role. Highlight any relevant experience, especially with EPOS systems and working with volunteers. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with NWAA and how you can contribute to our mission. Keep it friendly and engaging – we love a bit of personality!
Showcase Customer Service Skills:Since providing excellent customer service is key, make sure to include examples of how you've gone above and beyond for customers in previous roles. We want to know how you can help us exceed expectations!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at North West Air Ambulance
✨Know Your Charity
Before the interview, take some time to research the Northwest Air Ambulance Charity. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Customer Service Skills
As a Retail Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you can create a positive donor experience, which is crucial for this role.
✨Familiarise Yourself with Gift Aid
Since promoting Gift Aid is part of the job, brush up on what it entails. Be ready to discuss how you would encourage donations through Gift Aid and why it’s important for the charity. This shows you’re proactive and understand the financial aspects of the role.
✨Demonstrate Teamwork with Volunteers
You’ll be working alongside volunteers, so it’s essential to show that you can lead by example. Think of instances where you’ve successfully collaborated with others or mentored someone. This will illustrate your ability to maintain high standards and foster a positive environment.
