At a Glance
- Tasks: Assist in delivering top-notch customer service and managing stock efficiently.
- Company: Join the Northwest Air Ambulance Charity, making a life-saving impact.
- Benefits: Competitive salary, flexible hours, and the chance to make a difference.
- Other info: Dynamic role with opportunities to grow and develop within a charitable environment.
- Why this job: Be part of a team that saves lives while gaining valuable retail experience.
- Qualifications: Experience with EPOS systems and a passion for helping others.
The predicted salary is between 14727 - 14727 £ per year.
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity, we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Overall purpose of the role: To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales.
Main duties and responsibilities:
- Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
- Assist with pricing of items to ensure profit maximization.
- Proactively promote Gift Aid in order to maximise contributions from donations.
- Work alongside volunteers acting as a role model ensuring standards of quality are met.
- Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity Policies and Procedures.
- Provide excellent customer service and donor experience, which attracts new supporters every day.
- Ensure high standards of cleanliness, display and merchandising are met.
- Ensure the Health and Safety of your colleagues and customers.
- Establish quality standards, consumer safety and ensuring continuity.
- Support the Shop Manager in the day to day running of the shop in their absence, including opening and closing of shop and cash handling.
PERSON SPECIFICATION
Experience:
- Previously worked on an EPOS system.
- Experience of working with volunteers.
- Knowledge of Gift Aid procedures.
- Knowledge of Health & Safety.
Skills:
- A good standard of numeracy and literacy.
- IT Literate.
- Cash handling experience.
- Communicate effectively across a multi-site organisation.
- Strong organisational skills.
- Pro-active team member.
Personal Attributes / Abilities:
- Ability to manage time with conflicting priorities.
- Open, adaptable, honest and reliable.
- Flexible approach to meet the demands of the Charity.
- Enthusiastic and motivated to deliver excellent service.
- Ability to be standing/walking during working hours.
- Ability to lift and move heavy items including furniture in our Furniture shops.
Retail Assistant - Southport employer: North West Air Ambulance Charity
The Northwest Air Ambulance Charity is an exceptional employer, offering a unique opportunity to contribute to life-saving work while being part of a supportive and dynamic team in Southport. With a strong focus on employee development, we provide training and growth opportunities that empower our staff to excel in their roles, all within a culture that values innovation and community impact. Join us to make a meaningful difference in people's lives while enjoying a fulfilling career in retail.
Contact Details:
North West Air Ambulance Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Southport
✨Tip Number 1
Get to know the charity! Research the Northwest Air Ambulance Charity and understand their mission. This will help you connect with the team during your interview and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Show off your teamwork! Working alongside volunteers is key, so be ready to discuss how you’ve collaborated with others in previous roles. Highlight your ability to motivate and support your teammates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Retail Assistant - Southport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's lives, just like we do at StudySmarter.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Retail Assistant role. We love seeing how your background aligns with our mission and values!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know Your Charity
Before the interview, take some time to research the Northwest Air Ambulance Charity. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Retail Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you can create a welcoming environment and enhance the donor experience.
✨Familiarise Yourself with Gift Aid
Since promoting Gift Aid is part of the role, brush up on what it entails and why it's important for charities. Be ready to discuss how you would encourage donations through Gift Aid and any relevant experience you have in this area.
✨Demonstrate Team Spirit
Working alongside volunteers means being a team player. Think of instances where you've successfully collaborated with others or taken on a leadership role. Emphasise your ability to motivate and support your colleagues while maintaining high standards.
