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- Tasks: Support our online shop by selling donated and new stock to generate vital income.
- Company: Join the North West Air Ambulance Charity, making a real difference in emergency care.
- Benefits: Competitive salary of £22,993, flexible working hours, and the chance to save lives.
- Why this job: Be part of a life-saving team while developing your skills in online sales.
- Qualifications: Experience in online selling, strong computer skills, and a passion for charity work.
- Other info: Dynamic role with opportunities to train volunteers and support marketing campaigns.
The predicted salary is between 19500 - 25000 £ per year.
The Online Sales Assistant is responsible for selling donated and new stock online to maximise profit for the Charity. Organise products in the warehouse, photograph, list and accurately describe online to advertise and sell. Package and dispatch items to customers.
Responsibilities
- Effectively process stock, ensuring that accurate records are maintained and any discrepancies are logged and managed.
- Organise product storage in the warehouse in line with procedure.
- Photograph products with the use of a digital camera.
- Research items online to ensure items are listed accurately, with the correct price, and associated search words.
- Catalogue and accurately list products ensuring all details are accurately displayed.
- Respond to customer queries on the telephone and online in a quick and efficient manner, in line with service level expectations.
- Ensure that the number of listings meet the agreed targets and are completed to a high standard.
- Ensure sold products are posted out to customers in an efficient manner, in line with agreed protocols to maximise income and minimise stock holding for the Charity.
- Act as a role model for volunteers, assessing their skills and potential, and training them as needed to ensure that their value is recognised.
- Support marketing campaigns, stock generation and sales promotions to increase sales.
- Ensure that any complaints received are correctly recorded and responded to in line with the agreed protocols and timelines.
- Support the Online Manager in producing reports regarding sales, complaints and the profitability of the online shop.
- Have the ability to stand/walk around for most of the day. Experience of selling on EBay.
Qualifications and Skills
- Strong experience of using computers for business and social purposes.
- Knowledge of Health & Safety within the Retail sector.
- Experience of meeting set targets.
- Creative with merchandise.
- Gift Aid knowledge.
- Photography experience.
- Fast data entry skills with a keen eye for detail.
- Stock management in a small busy team.
- Strong organisational and communication skills.
- I.T. literate in Word and Excel.
- Ability to manage conflicting priorities.
- Open, adaptable, honest and reliable.
- Flexible approach to meet the demands of the workload.
- Strong problem‑solving skills.
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Online Sales Assistant employer: North West Air Ambulance Charity
Contact Detail:
North West Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Sales Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the charity sector. You never know who might have a lead on that Online Sales Assistant role at NWAA!
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your skills in online sales. Engage with relevant content and connect with people in the charity space to boost your visibility.
✨Tip Number 3
Prepare for interviews by researching NWAA and their mission. Show them you’re not just about sales but also passionate about making a difference. Tailor your answers to reflect how your skills can help save lives!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and supporting our life-saving work.
We think you need these skills to ace Online Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Online Sales Assistant role. Highlight your experience with online sales, stock management, and any relevant skills that match what we're looking for. We want to see how you can contribute to our life-saving mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for making a difference and how your skills align with our charity's goals. Be genuine and let us know why you want to join our team at North West Air Ambulance Charity.
Showcase Your Online Sales Experience: Since this role involves selling online, make sure to showcase any previous experience you have with platforms like eBay. Include specific examples of how you've successfully managed listings and customer interactions in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know Your Stuff
Before the interview, make sure you research North West Air Ambulance Charity and understand their mission. Familiarise yourself with their online shop and think about how your skills in online sales can help them maximise profit. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Skills
Prepare specific examples from your past experiences that highlight your online sales skills, especially on platforms like eBay. Be ready to discuss how you've successfully managed stock, handled customer queries, or met sales targets. This will demonstrate your capability and readiness for the role.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to deal with discrepancies in stock or customer complaints. Share how you approached these challenges and what the outcomes were. This will show that you can handle the fast-paced environment of the charity's online shop.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role. Ask about their future plans for the online shop or how they measure success in sales. This not only shows your interest but also gives you insight into how you can contribute to their goals.