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- Tasks: Engage and retain lottery supporters through effective communication and stewardship.
- Company: Join the Northwest Air Ambulance Charity, making a life-saving difference.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Why this job: Be part of a team that changes lives while developing your skills in a meaningful role.
- Qualifications: Experience in customer service, data analysis, and strong communication skills.
- Other info: Dynamic charity environment with a focus on collaboration and innovation.
The predicted salary is between 23000 - 31000 ÂŁ per year.
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre‑hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity, we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Base: Knowsley/Barton Hybrid
Department: Individual Giving - Lottery
Salary: ÂŁ27,899
Working Hours: 35 hours per week
Overall Purpose of the Role: This role focuses on retaining and engaging lottery supporters through excellent stewardship, effective communications, and cross‑promotion of fundraising activities. It involves supporting day‑to‑day lottery operations, ensuring compliance, maintaining accurate supporter records, and using data insights to improve retention.
Main Duties and Responsibilities:
- Lead and maximise retention by designing and implementing effective supporter journeys, championing excellent stewardship of donors.
- With support from Lottery Manager, work collaboratively with the in‑house marketing and comms team, and external PR agency, to ensure that PR opportunities associated with the Lottery are incorporated within the Charity’s communications schedule and that appropriately branded marketing material is sourced.
- Assist in the management of day‑to‑day operations of the charity’s gambling portfolio, including raffle by working collaboratively with the External Lottery Manager and other third‑party suppliers to ensure timeframes and targets are met.
- Work closely with other departments to effectively cross‑promote the full range of support activities that can be undertaken by lottery players: charity’s community, events and corporate fundraising programmes, retail opportunities, donations (regular and one‑off), gifts in wills, and volunteering.
- Collaborate across the organisation to maximise cross‑promotion opportunities.
- Work closely with the CRM Manager and Supporter Engagement Manager to identify and implement improvements to working practices to drive efficiencies and improve supporter experience.
- Ensure the Charity CRM is up to date with supporter communications, and any changes to supporter preferences, and details and also actioning relevant updates such as self‑exclusions.
- Assist with the administration of day‑to‑day operations of the lottery products, including research tasks and reporting, and be the point of contact for supporter queries.
- Use insight, data analysis, research and supporter feedback to shape product development and improve retention.
- With support from the Lottery Manager, ensure the lottery is fully compliant with the Gambling Act 2005, Gambling Commission guidance, and all relevant charity law.
Person Specification:
Experience:
- Excellent stewardship and supporter engagement.
- Data analysis and insight‑driven decision making.
- Demonstrated ability to work collaboratively across teams, which may be supported by experience in cross‑functional roles or project management.
- Experience in customer service or a charity environment, demonstrating strong communication and supporter engagement abilities.
- Proven administrative and organisational experience.
- Knowledge of compliance requirements, particularly relating to the Gambling Act 2005 and charity law.
Skills:
- Administrative and organisational skills.
- Compliance and attention to detail.
- Skills or experience in data analysis, such as proficiency with CRM systems or data‑driven decision making.
- Strong communication and collaboration abilities.
- Customer service experience.
Lottery Engagement Officer in Manchester employer: North West Air Ambulance Charity
Contact Detail:
North West Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lottery Engagement Officer in Manchester
✨Tip Number 1
Get to know the charity inside out! Research the Northwest Air Ambulance Charity, their mission, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend charity events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to supporter engagement and data analysis. Use examples from your past experiences to demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at NWAA.
We think you need these skills to ace Lottery Engagement Officer in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lottery Engagement Officer role. Highlight your experience in supporter engagement and data analysis, as these are key aspects of the job. We want to see how your skills align with our mission!
Showcase Your Communication Skills: Since this role involves a lot of communication with supporters and collaboration across teams, be sure to demonstrate your strong communication abilities. Use examples from your past experiences to show how you’ve effectively engaged with others.
Highlight Your Compliance Knowledge: Familiarity with compliance requirements, especially related to the Gambling Act 2005, is crucial. If you have any relevant experience or knowledge, make it stand out in your application. We appreciate candidates who understand the importance of compliance in our operations.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our life-saving crew!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know Your Lottery Inside Out
Before the interview, make sure you understand the lottery operations and how they fit into the charity's mission. Familiarise yourself with the Gambling Act 2005 and any compliance requirements. This will show your commitment and readiness to engage with supporters effectively.
✨Showcase Your Stewardship Skills
Prepare examples of how you've successfully engaged and retained supporters in previous roles. Highlight your experience in customer service and how you've used data insights to improve retention. This will demonstrate your ability to champion excellent stewardship.
✨Collaboration is Key
Be ready to discuss how you've worked collaboratively across teams in past positions. Think of specific projects where you’ve cross-promoted activities or worked with marketing teams. This will illustrate your teamwork skills and your understanding of the importance of collaboration in achieving goals.
✨Data-Driven Decision Making
Brush up on your data analysis skills and be prepared to talk about how you've used data to inform decisions. Whether it's improving supporter journeys or enhancing engagement strategies, showing that you can leverage data will set you apart as a candidate who can drive efficiencies.