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- Tasks: Assist in delivering top-notch customer service and maximise sales in a vibrant retail environment.
- Company: Join the Northwest Air Ambulance Charity and make a difference in people's lives.
- Benefits: Competitive salary, supportive team, and the chance to contribute to a meaningful cause.
- Why this job: Be part of a charity that saves lives while gaining valuable retail experience.
- Qualifications: Experience with EPOS systems and a passion for excellent customer service.
- Other info: Dynamic role with opportunities to work alongside volunteers and develop your skills.
The predicted salary is between 18400 - 25800 £ per year.
North West Air Ambulance Charity
About the Charity
The Northwest Air Ambulance Charity (NWAA) provides enhanced pre‑hospital care needed to make a life‑changing difference. We provide emergency medical treatment when time is critical. As a charity, we have developed our service by embracing change, implementing new and innovative ways of working and increasing our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Position Details
- Department: Retail
- Reporting to: Shop Manager
- Working hours: 35 hours per week
- Salary: £22,993 per annum
Overall Purpose of the Role
To assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales.
Main duties and responsibilities
- Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
- Assist with pricing of items to ensure profit maximisation.
- Proactively promote Gift Aid to maximise contributions from donations.
- Work alongside volunteers acting as a role model ensuring standards of quality are met.
- Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policies and procedures.
- Provide excellent customer service and donor experience, attracting new supporters every day.
- Ensure high standards of cleanliness, display and merchandising are met.
- Ensure the health and safety of colleagues and customers.
- Establish quality standards, consumer safety and ensure continuity.
- Support the Shop Manager in day‑to‑day running of the shop in their absence, including opening and closing and cash handling.
Person Specification
Experience- Previously worked on an EPOS system
- Experience of working with volunteers
- Knowledge of Gift Aid procedures
- Knowledge of health & safety
- Good standard of numeracy and literacy
- IT literate
- Cash handling experience
- Can communicate effectively across a multi‑site organisation
- Strong organisational skills
- Pro‑active team member
- Ability to manage time with conflicting priorities
- Open, adaptable, honest and reliable
- Flexible approach to meet the demands of the charity
- Enthusiastic and motivated to deliver excellent service
- Ability to stand/walk during working hours
- Ability to lift and move heavy items including furniture in our furniture shops
Seniority level: Entry level
Employment type: Full‑time
Retail Assistant - Summerfields, Handforth, SK9 in Liverpool employer: North West Air Ambulance Charity
Contact Detail:
North West Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Summerfields, Handforth, SK9 in Liverpool
✨Tip Number 1
Get to know the charity! Research the North West Air Ambulance Charity and understand their mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! As a Retail Assistant, you'll be interacting with customers daily. Role-play scenarios with friends or family to boost your confidence and ensure you can provide top-notch service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees of the charity on LinkedIn. They can give you insider tips about the role and the work culture, which can really help you stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and supporting the amazing work they do.
We think you need these skills to ace Retail Assistant - Summerfields, Handforth, SK9 in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous retail or customer service roles, especially if you've worked with volunteers or handled cash.
Craft a Personal Cover Letter: Use your cover letter to show us your passion for the charity sector and how you can contribute to our mission. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Skills: Don’t forget to mention your IT skills and any experience with EPOS systems. If you have knowledge of Gift Aid procedures, make sure to include that too – it’s a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know the Charity Inside Out
Before your interview, take some time to research the Northwest Air Ambulance Charity. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Retail Assistant, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you can contribute to creating a positive donor experience.
✨Demonstrate Team Spirit
Working alongside volunteers means being a team player. Think of instances where you've successfully collaborated with others. Emphasise your ability to motivate and support team members, as this will resonate well with the charity's ethos.
✨Be Ready for Practical Questions
Expect questions about stock management, cash handling, and health & safety procedures. Brush up on your knowledge of EPOS systems and Gift Aid. Being prepared with specific examples will help you stand out as a knowledgeable candidate.