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- Tasks: Support our charity's online shop by selling and managing stock.
- Company: Join a passionate charity making a real difference in people's lives.
- Benefits: Competitive salary, flexible hours, and the chance to contribute to life-saving work.
- Why this job: Make an impact while gaining valuable experience in online sales.
- Qualifications: Experience in online selling, strong computer skills, and a creative flair.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 24544 - 24544 £ per year.
Are you passionate about making a difference and skilled in online sales? We are looking for a motivated Online Sales Assistant to support our charity’s online shop and help generate vital income that supports our life-saving work.
Location: Speke
Working Hours: 35 hours per week
Salary: £24,544 per annum
Overall purpose of the role: The Online Sales Assistant is responsible for selling donated and new stock online to maximise profit for the Charity. Organise products in the warehouse, photograph, list and accurately describe online to advertise and sell. Package and dispatch items to customers.
Main duties and responsibilities:
- Effectively process stock, ensuring that accurate records are maintained and any discrepancies are logged and managed.
- Organise product storage in the warehouse in line with procedure.
- Photograph products with the use of a digital camera.
- Research items online to ensure items are listed accurately, with the correct price, and associated search words.
- Catalogue and accurately list products ensuring all details are accurately displayed.
- Respond to customer queries on the telephone and online in a quick and efficient manner, in line with service level expectations.
- Ensure that the number of listings meet the agreed targets and are completed to a high standard.
- Ensure sold products are posted out to customers in an efficient manner, in line with agreed protocols to maximise income and minimise stock holding for the Charity.
- Act as a role model for volunteers, assessing their skills and potential, and training them as needed to ensure that their value is recognised.
- Support marketing campaigns, stock generation and sales promotions to increase sales.
- Ensure that any complaints received are correctly recorded and responded to in line with the agreed protocols and timelines.
- Support the Online Manager in producing reports regarding sales, complaints and the profitability of the online shop.
Person Specification:
Physical: Have the ability to stand/walk around for most of the day.
Experience:
- Experience of selling on eBay.
- Strong experience of using computers for business and social purposes.
- Knowledge of Health & Safety within the Retail sector.
- Experience of meeting set targets.
- Creative with merchandise.
- Gift Aid knowledge.
- Photography experience.
Skills:
- Fast data entry skills with a keen eye for detail.
- Stock management in a small busy team.
- Strong organisational and communication skills.
- I.T. literate in Word and Excel.
Personal Attributes / Abilities:
- Ability to manage conflicting priorities.
- Open, adaptable, honest and reliable.
- Flexible approach to meet the demands of the workload.
- Strong problem-solving skills.
Online Sales Assistant - Speke in Liverpool employer: North West Air Ambulance Charity
Contact Detail:
North West Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Sales Assistant - Speke in Liverpool
✨Tip Number 1
Get to know the charity and its mission! When you understand what drives us, you can tailor your approach during interviews and conversations. Show your passion for making a difference and how your skills in online sales can contribute to our life-saving work.
✨Tip Number 2
Practice your pitch! Whether it’s a casual chat or a formal interview, being able to clearly articulate your experience with online sales, especially on platforms like eBay, will set you apart. We want to hear how you can help maximise our profits!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees, join relevant groups, and engage with our online community. This can give you insider tips and show us that you’re genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re proactive and serious about joining our mission to support the charity’s online shop.
We think you need these skills to ace Online Sales Assistant - Speke in Liverpool
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for online sales and how you can make a difference. Share any relevant experiences that highlight your skills and passion for the role, especially in supporting charitable causes.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your experience with eBay and stock management, as well as any creative merchandising skills you have. We want to see how you fit into our team!
Be Detail-Oriented: Since accuracy is key in this role, ensure your application is free from typos and errors. Show us your keen eye for detail by presenting your information clearly and concisely, just like you would when listing products online.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to jump in!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know Your Online Sales Stuff
Make sure you brush up on your online sales experience, especially with platforms like eBay. Be ready to share specific examples of how you've successfully sold items online and maximised profits in the past.
✨Show Off Your Organisational Skills
Since this role involves managing stock and listings, prepare to discuss how you keep things organised. Think about times when you’ve efficiently processed stock or met targets, and be ready to share those stories.
✨Get Creative with Your Examples
This job requires a bit of creativity, especially when it comes to photographing and describing products. Bring along examples of your work or think of creative ways you've marketed items before, and be prepared to talk about them.
✨Be Ready for Customer Queries
Customer service is key in this role, so think about how you’ve handled customer queries in the past. Prepare to discuss your approach to resolving complaints and ensuring customer satisfaction, as this will show you’re a great fit for the team.