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- Tasks: Engage with supporters to grow legacy pledges and deliver impactful events.
- Company: Join the Northwest Air Ambulance Charity, making a life-saving difference.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a mission-driven team that changes lives through legacy giving.
- Qualifications: GCSEs in English and Maths; experience in customer service and event management.
- Other info: Flexible role with a passion for the cause and community engagement.
The predicted salary is between 27899 - 39059 £ per year.
Join a life saving crew. The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. As a Charity we have developed our service by embracing change which has enabled us to implement new and innovative ways of working and increase our impact on patient outcomes. We continuously look to develop our service to ensure we continue to change and save lives.
Overall purpose of the role: To nurture and develop relationships with supporters to grow and maintain the base of legacy pledgers, intenders, and enquirers and contribute towards the ambitious legacy strategy. The role will deliver a programme of in-person and virtual gifts in Wills events. The role will also work with the Legacy Giving Manager on an internal engagement programme to ensure staff and volunteers are aware of legacy giving and confident in talking to potential supporters about it.
Main Responsibilities:
- Ensure a high-quality first point of contact experience for all supporter legacy enquiries.
- Steward legacy pledgers, considerers and enquirers following our defined legacy communication plan.
- Plan, deliver and follow up a series of gifts in Wills events at locations across the North West and virtually to develop new legacy enquiries and pledges.
- Build relationships with staff and volunteers to ensure they understand the importance of legacy giving to the charity and to equip and motivate them to promote legacies with confidence including regular shop and base visits across the North West.
- Work with the Legacy Giving Manager to develop and implement an internal engagement programme for staff and volunteers to increase understanding of gifts in Wills.
- Proactively seek relevant case studies to include in a range of communications to inspire more people to support NWAA through a gift in their Will.
- Work with wider Legacy and Individual Giving Teams, including regular contribution to team meetings and planning processes and identifying opportunities for cross-selling, and collaboration.
- Keep accurate and up-to-date records on charity CRM to ensure efficient legacy processes, compliance, and reporting.
PERSON SPECIFICATION
Qualifications:
- GCSEs: including minimum of Grade C in English and Maths or equivalent.
Experience:
- Experience of delivering supporter stewardship journeys and/or proven experience of delivering outstanding customer service.
- Experience in successfully delivering projects to agreed time frames and budgets.
- Experience of working with CRM systems.
- Experience of legacy fundraising.
- Experience of event management.
- Experience of donor stewardship.
Skills:
- Excellent relationship management skills.
- Excellent written and verbal communication skills, including a confident telephone manner.
- Excellent attention to detail.
- Good organisational and planning skills with the ability to juggle multiple projects to meet deadlines.
- Strong interpersonal skills.
- Good practical knowledge of Microsoft Office (Proficient in MS Word, PowerPoint, Excel and Outlook).
- Knowledge of fundraising databases.
Personal Attributes / Abilities:
- Trustworthy.
- Flexible.
- Confident and committed to continued learning and development.
Other:
- A passion for the cause.
- Willingness to work across the NW Region as well as working remotely.
Legacy Engagement Coordinator in Liverpool employer: North West Air Ambulance Charity
Contact Detail:
North West Air Ambulance Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legacy Engagement Coordinator in Liverpool
✨Tip Number 1
Get to know the charity inside out! Research NWAA's mission, values, and recent projects. This way, when you chat with them, you can show genuine interest and understanding of their work.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills in relationship management and event planning can directly benefit NWAA. Practice your answers so you can deliver them confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Legacy Engagement Coordinator in Liverpool
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role and our cause! Share why you’re excited about legacy giving and how you can contribute to our mission of saving lives. A personal touch goes a long way!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in supporter stewardship and event management. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at North West Air Ambulance Charity
✨Know Your Cause
Before the interview, take some time to really understand the mission of the Northwest Air Ambulance Charity. Familiarise yourself with their impact and how legacy giving plays a crucial role in their operations. This will not only show your passion but also help you connect your skills to their needs.
✨Showcase Your Stewardship Skills
Be ready to discuss your experience in delivering supporter stewardship journeys. Prepare specific examples that highlight your ability to build relationships and provide outstanding customer service. Think about how you can relate these experiences to nurturing legacy pledgers and enquirers.
✨Event Management Experience
Since the role involves planning and delivering gifts in Wills events, come prepared with examples of past events you've managed. Talk about the challenges you faced, how you overcame them, and the outcomes. This will demonstrate your organisational skills and ability to juggle multiple projects.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This could be about their current legacy strategy or how they envision the role evolving. Engaging with the interviewers shows your genuine interest in the position and helps you assess if it's the right fit for you.